Peter Melis

Experience

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  Technisch Bureau Oosterlaken

  Jan 2001 - Jun 2008

  Computer bouwer, reperateur en helpdeskmedewerker
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  Cultuurpodium De Boerderij

  Apr 2006 - Dec 2008

  Stagemanager

  I was a voluntary stagemanager at this venue.

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  Band op Spanning

  Jan 2008 - Jan 2009

  Medewerker
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  NLGD

  May 2009 - Jul 2009

  Assistent event manager
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  VC Verweij Computers

  Sept 2009 - Sept 2010

  Allround technisch medewerker + dagelijkse leiding locatie Linschoten
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  Festival of Games 2011

  Apr 2011 - May 2011

  Crewmanager/ production
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  SETUP

  Oct 2011 - Oct 2011

  Presenter "Data op het Doek"
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  NLGD - Festival of Games

  Feb 2012 - Apr 2013

  Event Manager
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  Cório - Britelayer

  Oct 2012 - Dec 2012

  Test engineer mobile media

  Involved in testing and analyzing the software and hardware for the Britelayer project for Cório N.V.

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  Britelayer

  May 2013 - Apr 2017

  Based in Utrecht, the Netherlands, Britelayer is an entrepreneurial start-up sponsored by Corio, one of the largest listed retail property investors and managers in Europe (more information on www.corio-eu.com). It is Corio’s goal to enhance the Favourite Meeting Places strategy with a suite of products that facilitates the relationship between Corio and consumers. Britelayer has created a product suite, consisting of several back-end and front-end applications, which addresses this relationship from multiple angles in order to (i) cultivate a large and loyal embedded user base (consumers), (ii) provide meaningful data on consumer behavior to Corio, and (iii) enhance engagement and the consumer experience.The Product Manager at Britelayer is responsible for:- Managing the development of the Britelayer platform and its applications- Assuring the quality of the Britelayer platform and its applications- Implementation and updating of the Britelayer platform for our customers- Coordination of the support for the Britelayer platform Show less

  • Product Manager

    May 2014 - Apr 2017

  • Quality Assurance Engineer Britelayer

    May 2013 - Apr 2014
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  SYKES Digital Services

  May 2017 - Apr 2019

  Project Manager & Scrum Master

  As a project manager at Sykes Digital Services, I was responsible for the delivery of projects for 15 to 20 of our customers. From onboarding them as a new customer, or creating more value by extending our services to them, my daily job was centred around making our customers happy.When I noticed our processes throughout the entire company could be better, I opted for a PSM training. Since then, I have touched most processes in the company and improved where I could, using any Agile framework or method that was available. There is no "one size fits all" process, so I am happy to apply whatever brings the highest value for our customers and our company. Show less

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  Sitel Group

  May 2019 - May 2023

  Team Lead Development & UX

  Formerly Qelp; SYKES Digital Services is a proven leader in optimizing customer experience through focused digital transformation. By transforming how organizations serve their customers, we enable our partners to win in the digital world. We are a digital transformation specialist focused on automation, self-service, insight, analytics, and digital learning.As a team lead my passion is to make our development and UX team excel, thrive on building awesome applications and software for our customers around the world. Our software development team has different nationalities and works on customisations of our SaaS products for specific customers, but also is eager to build innovative new products from scratch. I balance the needs and goals of customers, developers and the company, while working closely with the Head of Product and Head of Operations.During my time as Team Lead, I have been able to stabilise the team, increase happiness, recruit for talent and go live with our new platform, that was build from the ground up to replace our legacy systems. Apart from the apparent responsibilities as a team lead, I have acted as scrum master, product owner and technical advisor. Show less

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  Journafy: Narrative Medicine

  Jun 2023 - now

  Chief Solutions Officer

  Responsible for bringing Post-ICU, a proven solution to prevent and reduce Post Intensive Care Syndrome, to the international market. My main focus areas are: operations, Information security, product management and customer implementation and support