Deep Enrich
Amy Lin
Support Engineer
298 followers
Greater Sydney Area
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About me
Escalation Engineer
Education
澳大利亚墨尔本大学
-Master's degree telecommunications engineering
Experience
CA Technologies
Jan 2006 - Dec 2007Support Engineer
Cisco
Mar 2008 - Jan 2021Senior Support Engineer in Sydney TAC Support Engineer for global HTTS client for their Unified Communication(UC) and Telepresence (TP) products and solutions. supporting Cisco UC technology in TAC
Senior Technical Support Engineer
Jan 2017 - Jan 2021Customer Support Engineer
May 2013 - Jan 2017TAC Support Engineer
Mar 2008 - May 2013
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Amazon Web Services (AWS)
May 2021 - Jul 2021Cloud Security Engineer
Zoom
Jul 2021 - nowEscalation Engineer
Licenses & Certifications
- View certificate
CCNA
CiscoMar 2002
- View certificate
Microsoft Certified: Azure Fundamentals
MicrosoftNov 2020 - View certificate
Cisco Certified DevNet Associate
CiscoSept 2020 - View certificate
VMware Certified Professional 6.5 – Data Center Virtualization
VMwareJul 2018 - View certificate
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Certified Information Systems Security Professional (CISSP)
(ISC)²Mar 2021 - View certificate
Cisco Certified Network Professional Collaboration (CCNP Collaboration)
CiscoJul 2020 - View certificate
Cisco Certified Internetwork Expert Enterprise Infrastructure (CCIE Enterprise Infrastructure)
CiscoApr 2014 - View certificate
Cisco Certified Internetwork Expert Collaboration (CCIE Collaboration)
CiscoDec 2010 - View certificate
Cisco Certified Specialist - Security Core
CiscoJan 2018 - View certificate
Microsoft Certified: Security, Compliance, and Identity Fundamentals
MicrosoftJun 2022
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