Amy Lin

Amy Lin

Support Engineer

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location of Amy LinGreater Sydney Area

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  • Timeline

  • About me

    Escalation Engineer

  • Education

    • 澳大利亚墨尔本大学

      -
      Master's degree telecommunications engineering
  • Experience

    • CA Technologies

      Jan 2006 - Dec 2007
      Support Engineer
    • Cisco

      Mar 2008 - Jan 2021

      Senior Support Engineer in Sydney TAC Support Engineer for global HTTS client for their Unified Communication(UC) and Telepresence (TP) products and solutions. supporting Cisco UC technology in TAC

      • Senior Technical Support Engineer

        Jan 2017 - Jan 2021
      • Customer Support Engineer

        May 2013 - Jan 2017
      • TAC Support Engineer

        Mar 2008 - May 2013
    • Amazon Web Services (AWS)

      May 2021 - Jul 2021
      Cloud Security Engineer
    • Zoom

      Jul 2021 - now
      Escalation Engineer
  • Licenses & Certifications

    • CCNA

      Cisco
      Mar 2002
      View certificate certificate
    • Microsoft Certified: Azure Fundamentals

      Microsoft
      Nov 2020
      View certificate certificate
    • Cisco Certified DevNet Associate

      Cisco
      Sept 2020
      View certificate certificate
    • VMware Certified Professional 6.5 – Data Center Virtualization

      VMware
      Jul 2018
      View certificate certificate
    • Certified Information Systems Security Professional (CISSP)

      (ISC)²
      Mar 2021
      View certificate certificate
    • Cisco Certified Network Professional Collaboration (CCNP Collaboration)

      Cisco
      Jul 2020
      View certificate certificate
    • Cisco Certified Internetwork Expert Enterprise Infrastructure (CCIE Enterprise Infrastructure)

      Cisco
      Apr 2014
      View certificate certificate
    • Cisco Certified Internetwork Expert Collaboration (CCIE Collaboration)

      Cisco
      Dec 2010
      View certificate certificate
    • Cisco Certified Specialist - Security Core

      Cisco
      Jan 2018
      View certificate certificate
    • Microsoft Certified: Security, Compliance, and Identity Fundamentals

      Microsoft
      Jun 2022
      View certificate certificate