Mckinis Beam

Experience

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  The Online Bargain Store

  Jan 2011 - Aug 2015

  Customer Service Representative

  Confer with customers by telephone or email to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.Check to ensure that appropriate changes were made to resolve customers' problems.Determine charges for services requested, collect deposits or payments, or arrange for billing.Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods. Show less

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  Michael Kors

  Mar 2016 - Jun 2019

  Sales Supervisor

  Top Seller – Sold Over $300,000 Annually as part timeStaffing – Interview and Training of new staff membersTrained and developed team members to maximize business performanceDirect, coordinate, and review activities in sales and service accounting and recordkeeping, and in receiving and shipping operations.Monitor and Coordinate payroll, hours, and salesSupervise and coordinate team members on the sales floorReview operational records and reports to project sales and determine profitability.Thorough in all operations, store opening and closing, POS functions, etc.Resolve customer complaints regarding sales and service. Show less

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  City of Columbus ~ Division of Police

  Jan 2018 - May 2018

  Cold Case Homicide Intern

  Transferred case files from 1970-2005 to new binders and reorganized files in the records room Experience working alongside legal professionals and handling classified documentsInvestigative process and assessment of unsolved casesAssisted Cold Case Detectives

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  TORY BURCH

  Jun 2019 - Dec 2019

  Key Holder

  Trained and developed team members to maximize business performanceAchieve personal sales goal and help store achieve its sales goalsSupervise sales floor and provide direct supervision for an abbreviated period of time in the absence of a store manager on the floorStyle consultant who assists customers with style suggestions,prices, and opinionsAbility to converse and connect with customers in order to better assist them in finding what they are really looking forReview operational records and reports to project sales and determine profitability.Thorough in all operations, store opening and closing, POS functions, etc.Resolve customer complaints regarding sales and service. Show less

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  LCNB National Bank

  Dec 2019 - Mar 2022

  Investigation and/or mitigation of suspicious bank activity, control and prevention of losses related to account fraud, AML, check, electronic, identity theft, elder financial exploitation, loan fraud, etc.SAR (Suspicious Activity Reports) - Case preparation, investigation and reporting of suspicious activityProcesses and comply with high profile subpoenas relating to matters such as Anti Money Laundering, fraud, terrorism, criminal cases, civil cases, etc. received from the IRS, FBI, Grand Juries, DOJ, Local Law Enforcement, CFPB, etc.Investigated and worked all AML/Fraud cases corresponding to the incoming subpoenasRegularly communicated with law enforcement, attorneys, and external legal professionals regarding cases and requests for documentsAssessed, processed, and monitored court ordered documents and requests including subpoenas, garnishments, tax levies, and child supportPreparing and filing Civil ComplaintsOral and written communication skills for effective working relationships, interactions with customer and exchange of information with internal staff and external legal professionalsCompletes procedures for Special Bank Closings and other correspondents Show less Processes transactions for customers including servicing client accounts, accepting and processing loan payments, managing safe deposit box payments, cashing checks, balancing cash drawers, handling night deposits, correcting discrepancies, and Teller Cash Dispensers (TCD)Proactively managing risk in every business, product and service transaction by leveraging available toolsResponded to client inquiries while identifying critical transactional issues or discrepancies to provide viable solutions leading to maximized customer satisfactionPromoted the benefits of our company's products rather than the basic information in order to build a better relationship with customers and match them with a product based on their own individual needsWorking with retail customers to build and deepen relationships by uncovering financial needs and recommending appropriate products, services and solutions to meet those needsAssisted in lobby management initiatives Show less

  • Fraud Investigator / Legal Administrative

    Jan 2021 - Mar 2022

  • Relationship Banker

    Dec 2019 - Dec 2020
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  PNC

  Mar 2022 - now

  Conducts complete and thorough investigations of assigned cases to detect potential instances and patterns of money laundering, fraud or other prohibited/illicit banking activity. Escalates issues as appropriate.Complete written summaries of account activity and recommend disposition based on logical evaluation of data. Submit written conclusions for the most appropriate action supported by facts.Reviews and investigates customer cases, reports, and work for potential and actual loss; minimizes AML and/or organizational risk. Responsible for early detection of suspicious activity, control and prevention of losses.Prepares and maintains appropriate documentation of analysis performed via detailed and organized recordsCompletes case investigations accurately and efficiently at a pace that allows me to stay ahead on my case load and regularly assist the department with last-minute reassignmentsMaintains high quality cases by utilizing standard procedures and accurate independent judgmentAnti-money Laundering/Sanctions Policies and Procedures – Knowledge of and ability to prevent or report money laundering and Sanctions-related activities in banking and financial services industry. Show less

  • Detection & Investigations Senior Associate - Special Investigations Unit, Law Enforcement Team

    Jan 2023 - now

  • AML Detection & Investigations Associate - Financial Intelligence Unit

    Mar 2022 - Jan 2023