Swasti Verma (PMP©️, ITIL)

Experience

• 

  Ramco Systems

  Sept 2000 - May 2006

  Senior Network Engineer

  My role was Project Management of Asia's Second largest Network of Bombay Stock Exchange.

• 

  Avaya

  May 2006 - now

  RolesProgram Management - Responsible for project managing Avaya Professional, Operations and Support Engineering Services teams globally to ensure readiness for new Avaya Networking product introductions averaging 30 or more active programs at any one time. Additionally:- Manage multiple 3rd party agreements ensuring Services interests are protected within the relationship- Director's delegate for the Portfolio Management Team (PMT) representing Avaya Client Services (ACS) in making governance decisions about new product introduction programs as they proceed through executive decision gates in Avaya’s Global Solution Introduction Process.- Services representative at monthly Data Research and Development Operations Reviews. Prepare & report current services statuses on all Avaya Networking programs, status of current initiatives & product quality pain points Show less - Identify potential serviceability gaps (gaps from previous release, standard Services gaps for new project and/or gaps identified by Services teams).- Gather the technical information for the Business Cases for any needed Services tool, Product serviceability enhancements.- Act as a Technical SME and assist Technical Support as needed for Beta customers.- Review and provide feedback for Product Documents, examples include SW/HW Config, Quality Assurance (SV) Plan, Training Plan etc.- Create How to Videos for Knowledge Management on Avaya Networking Products Show less - Worked on DIAL (Delhi International Airport) consisting of more than 20k Ethernet ports with End User Security, more than 2000 Multicast Streams.- Worked on Projects Malaysia Telecom (Maxis), United Bank Limited (UBL Pakistan), CardLink (Australia), CBEC (India), MEA (India) collaborating with different teams and People across globe.- Capacity Planning & Growth Support - Audited BIAL (Bangalore International Airport) for Base lining their Current capacity helping them in understanding their present network and future growth.- Helped Wipro Technologies, UBL Pakistan in their capacity understanding and future expansions.Pre-sales Support- Assisted as Data SME in designing Tata Teleservices GSM Network Show less

  • Services Program Manager

    Jun 2013 - now

  • Technology Manager for Avaya Data Products

    Feb 2011 - now

  • Network Architect

    May 2006 - Feb 2011