Khalid Nayfeh

Experience

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  Ole Jordan BMW

  May 2008 - Oct 2008

  Technician
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  Central Trade and Auto

  Oct 2008 - Jan 2013

  .Ensures implementation of the standard job procedures and conducts regular quality evaluation.· Ensures that customers’ vehicles are fixed right 1st time by implementing the set of quality procedures by Toyota.· Ensures proper utilization of Process Control Board.· Created workshop loading manual system to coordinate between groups and workshop zones.· Started Back Job Analyses and Implement Non-Availability of Parts Analysis Process.· Controls the job flow inside the workshop and Checklist Evaluation.· Ensures that repairs are done as per request within promised delivery time and estimated cost.· Created a bounce and incentive scheme based on produced hours. Show less

  • Floor Manager

    Dec 2010 - Jan 2013

  • Service Advisor

    Oct 2008 - Dec 2010
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  UMA - Universal Motors Agencies

  Jan 2013 - Oct 2016

  Workshop Manager

  Managing the main workshop in Riyadh region. a workshop of 40 working stations managed through two supervisors 4 team leaders and over 40 technicians. responsible for achieving the targets of labor sales parts sales and GM FIRFT & CSI targets.Responsible for the co-ordination and utilization of all workshops staff in order to provide a prompt, reliable and efficient customer's services, up to the highest standard.· Monitors the Dealer KPI's, to make sure the targets set by the management are being met, then identify and analyze reasons the targets are not met. includes ( CSI, FIRFT, Productivity and efficiency, RO closing dates, comeback jobs, training and retails standards )· Monitors the work distribution among the teams, on the basis of promised date, priority and work load in order to improve the work flow.· Responsible for keeping all workshops equipment in a good condition.· Holding a regular meeting to Read all GM technical bulletins and information's, in order to make sure that all team leaders are conveying and explaining the same to the technicians, for better service and repair quality.· Authorizes all warranty and internal vehicles parts requisitions, in order to minimize the cost and to eliminate any possible waste by wrong diagnosis or miss judgment.· Help reception team to maintain the target SSS scores, and monitor VoC reports.· Ensure the accuracy of the tower daily report (in & out reports / Work In Progress Report / Waiting parts Reports etc.. · Develop action plans to improve both SSS and FIRFT results.· Responsible for GM recall campaign completion, in 2013 scored up to 80% completion after a very low percentage 25% earlier in the same year.· Created a system / on ground plan for the workshop to ensure the correct daily flow of the workshop, including the journey of the job card, the journey of the technician and the journey of the vehicle in specific areas in which the vehicles should be parked throughout the process. Show less

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  Al-Sayer Group Holding

  Oct 2016 - now

  state of the art facility equipped with the latest tools and top technologies, this mega operation is one of a kind in Kuwait and the Middle East. Output of a 39000 units a year. By leading a team of 100 productive and nonproductive through 5 direct reports I am able to perform the Responsibilities of: · Monitoring actual performance of PDI section against budgeted figures and take corrective measures as appropriate. · Recommending strategies to enhance performance of PDI by reducing cost and optimizing efficiency levels.· Managing PDI operations with, and through, assistant managers, supervisors, team leaders on a day to day basis to ensure maximum efficiency and minimal waste.· Ensuring the Quality control team comply 100% with TMC VDQI and MNSS standards.· Setting clearly defined quality standards for all areas of the operation with the sole objective of delivering 100% error free vehicles. · Continuously reviewing quality control policies to identify areas of added value.· Implementing training for employees with regard to technical changes or innovations in systems as instructed by TMC, Senior management and Technical Warranty Department.· Running a body shop operation with the sole objective of supporting the PDI process. The business had extended my operation to include certified pre-owned reconditioning centre and accessories fitment centre with a main goal to formulate and renovate the whole operation. Show less

  • Deputy General Manager, Accessories

    Oct 2021 - now

  • Senior Manager, Accessories Planning and Fitment Operations

    Mar 2019 - Oct 2021

  • Accessories Fitment Manager

    May 2017 - Mar 2019

  • Operations and Quality Manager, PDI

    Oct 2016 - May 2017