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Kelly Watson

Kelly Watson

Followers of Kelly Watson560 followers
location of Kelly WatsonMokopane, Limpopo, South Africa

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  • Timeline

  • About me

    Project Administrator at Treo Group

  • Education

    • Benoni High School

      2004 - 2007
      Matric English, Afrikaans, Mathematics, History, Geography, Biology

      Matric

    • University of Pretoria

      2008 - 2010
      Bachelor of Arts (B.A.) Psychology and Criminology

      Activities and Societies: Golden Key Society Studied Bachelor of Arts in Psychology and Criminology

    • University of Cape Town

      2014 - 2014
      BSocSci (Hons) PSYCHOLOGY

  • Experience

    • DigiOutsource

      Jul 2015 - Jul 2023

      Screening, reviewing and QA of outgoing complaint responses. Composing investigations for international dispute mediators, as well as the internal legal and compliance teams. Managing workload distribution, personal development plans, roster and performance reviews. Monthly reporting for management and compliance. Responding to customer complaints, as well as liaison with ADR's and international regulatory bodies regarding customer complaints. Screening and analysis of customer accounts for compliance related issues. Analysis and screening of customer accounts for fraudulent activity. Customer account support in terms of technical issues, customer complaints, and online casino related issues. Crediting casino bonuses and marketing to customers.

      • Software Development Team Lead

        Apr 2020 - Jul 2023

      • Customer Care Team Leader

        Oct 2017 - Apr 2020

      • Customer Care Specialist

        Sept 2016 - Oct 2017

      • Risk Agent

        Feb 2016 - Aug 2016

      • Bingo Support Agent

        Jul 2015 - Jan 2016

    • Treo Group (Pty) Ltd

      Jul 2023 - now
      Project Administrator

  • Licenses & Certifications

    • Basic Fire Fighting

      Anglo American
      Feb 2024

    • Web Development By Doing: HTML / CSS From Scratch

      Udemy
      Jun 2019

    • Advanced Driving Safety Course

      Volkswagen
      Oct 2023

    • The Web Developer Bootcamp

      Udemy
      Apr 2019

    • PMP Exam Prep Seminar - Complete Exam Prep Seminar 35 PDUs

      Udemy
      Feb 2024

    • Airtable - The Complete Guide to Airtable - Master Airtable

      Udemy
      Aug 2023

    • GamCare Social Responsibility Course

      GamCare

    • The Modern React Bootcamp (Hooks, Context, NextJS, Router)

      Udemy
      Jan 2020

    • Certified Associate in Project Management (CAPM)

      Project Management Institute
      Apr 2024

    • The Bootstrap 4 Bootcamp

      Udemy
      Jun 2019