Lisa García

Experience

• 

  University of Wisconsin-Madison Dining and Culinary Services

  May 2009 - May 2012

  I hired, trained, scheduled, and managed a crew of fifty student employees. I also did office work including creating and tracking the labor budget as well as developing and documenting new methods of operating the business unit. I trained new team members according to work standards. I also ensured that team members were working effectively and answered customers' complaints and concerns.

  • Head Student Supervisor

    May 2011 - May 2012

  • Student Supervisor

    May 2009 - May 2011
• 

  University of Wisconsin-Madison

  Aug 2013 - Mar 2016

  IS Technical Service Professional

  I provided special training on IT initiatives and projects as a member of the Customer Engagement and Learning Services team. I created custom training and provided one-on-one training sessions with customers to help familiarize them with standard and non-standard desktop applications. I also worked with our Incident team to answer computer support phone calls and assist customers with their software problems. Most of this was done with remote tools.

• 

  Rackspace

  Apr 2016 - Jul 2021

  I fanatically troubleshoot email and email client issues. As a consultative partner, I collaborate with customers to recommend set-ups that would best suit the customer's needs. In addition, I give customers the knowledge and tools to resolve issues independently if they should recur.

  • Account Manager

    Feb 2018 - Jul 2021

  • Customer Service Technician

    Apr 2016 - Feb 2018
• 

  Aqua Security

  Jul 2021 - Jun 2022

  Customer Success Manager
• 

  Innovative Solutions

  Jun 2022 - Nov 2022

  Customer Success Manager
• 

  Red Hat

  Nov 2022 - now

  Customer Success Manager