Emilyann C.

Experience

• 

  AppCard, Inc.

  Oct 2018 - Jun 2021

  Creative Lead

  • Responsible for direction, design, and production of all internal and external visuals including marketing, UI design, social media, trade show materials, technical documentation, presentations, and press releases• Generates bespoke co-branded marketing assets for AppCard clients and partners• Develops new and updates existing UX models for consistency and ease of use on multiple touchpoints, including AppCard’s proprietary hardware• Daily use of Salesforce, Jira, and GSuite to manage and track ongoing projects • Works directly with C-level executives, department heads, and team members to update and develop new materials to maintain the AppCard brand Show less

• 

  Automattic

  Jun 2021 - Jun 2023

  -Content moderation covering abuse types such as child safety, copyright & trademark, self harm, harassment, and more-Escalated high risk issues to leadership; followed through on documentation updates and improvements to platform usage both internally and externally-Worked cross-functionally with developers, support teams, and other stakeholders to identify and surface trending customer/product issues-Provided weekly QA and calibration support for outside vendor moderation teams-Updated Tumblr’s transparency reporting to reflect recent and upcoming legislation pertinent to UGC platforms including CCPA, GDPR, Regulation (EU) 2021/784, and the DSA; overhauled year-round tracking procedures and developed a Tumblr-specific runbook consistent with existing WordPress transparency documentation to reflect integrated cross-platform team structure Show less -Provided support and coaching to established team members as well as new onboarding new hires across a variety of timezones-Ensured team-wide alignment on policy interpretation and provided regular QA and performance feedback for direct reports-Coordinated policy discussions and proposals at a team level, collated feedback from teams and coordinated divisionwide communications alongside other leads-Worked with division leadership to develop and implement policy adjustments, workflow updates, and individual expectations Show less

  • Trust & Safety Wrangler - TOS (Hammerhead)

    Oct 2022 - Jun 2023

  • Trust & Safety Team Lead - Tumblr (Wolfpack)

    Feb 2022 - Oct 2022

  • Trust & Safety Wrangler - Tumblr (War)

    Jun 2021 - Feb 2022
• 

  MediaLab

  Jun 2023 - now

  • Child Safety Manager

    Nov 2024 - now

  • Child Safety Specialist

    Jun 2023 - Nov 2024