Ahmed Shaker

Experience

• 

  Grand Investment for Securities & Brokerage

  Jul 2012 - Dec 2013

  Contract Officer | Negotiation Management

  Value-Added Outcomes:• Skillfully draft, review, and negotiate contracts, agreements, and legal documents pertaining to securities and brokerage services.• Ensure meticulous alignment of contracts with company policies, legal standards, and regulatory requirements.• Stay abreast of evolving laws, regulations, and industry standards that impact securities and brokerage operations.• Guarantee contracts' compliance with applicable legal requirements and adhere to industry best practices.• Conduct comprehensive reviews of contract terms and conditions, identifying potential risks, liabilities, or areas requiring clarification.• Collaborate seamlessly with legal counsel or senior management when dealing with complex or high-value contracts, ensuring precision and strategic oversight. Show less

• 

  Aramex

  Jan 2014 - Dec 2014

  Contact Center Agent | Customer Service Management

  Value-Added Outcomes:• Professionally and efficiently manage both inbound and outbound customer communications, including calls, emails, and messages.• Address customer inquiries, concerns, and requests for information regarding Aramex services with precision and professionalism.• Effectively resolve customer issues and complaints by furnishing accurate information, presenting viable solutions, or appropriately escalating matters to the relevant department.• Assist customers in tracking their shipments, offering real-time updates on delivery status to enhance transparency and satisfaction.• Liaise with pertinent departments to obtain accurate and up-to-date information on shipments, ensuring customers receive timely and precise details.• Offer comprehensive information about Aramex services, including shipping options, rates, transit times, and any supplementary services available, contributing to an informed and positive customer experience. Show less

• 

  Allianz

  Jan 2015 - May 2019

  Senior Bank Assurance Officer | Sales Management

  Value-Added Achievements:• Spearhead the promotion and sales of insurance products through strategic collaboration with bank partners, leveraging existing customer relationships to maximize outreach.• Consistently achieve or surpass sales targets for diverse insurance products, including but not limited to life insurance, health insurance, and other pertinent policies.• Cultivate and sustain robust relationships with bank partners, fostering effective communication and collaboration for seamless operations.• Maintain an up-to-date understanding of the features, terms, and conditions of various insurance products offered by Allianz.• Articulately communicate intricate product details to both customers and bank staff, ensuring a clear and comprehensive understanding of the diverse offerings.• Educate customers on the significance of insurance, elucidating the benefits associated with different policies to facilitate informed decision-making. Show less

• 

  HSBC

  Jun 2019 - May 2023

  Sales & Service Officer | Relationship Management | Customer Management

  Value-Added Outcomes:• Cultivate and sustain positive relationships with customers through the delivery of exceptional service, adeptly addressing their diverse banking needs.• Remain abreast of the bank's extensive array of products and services, ensuring effective communication and promotion to customers.• Consistently achieve or surpass sales targets for various banking products, encompassing deposit accounts, loans, credit cards, and investment offerings.• Guide customers through the process of opening new accounts, conduct seamless transactions, and provide insightful information regarding account-related inquiries.• Execute diverse operational tasks, including transaction processing, cash management, and diligent adherence to banking procedures.• Assure the accuracy and compliance of all customer documentation with regulatory requirements.• Collaborate seamlessly with other departments, such as credit and wealth management, to deliver holistic financial solutions to customers.• Maintain a keen awareness of market trends, competitor activities, and shifts within the financial industry landscape.• Actively participate in training programs to continually enhance product knowledge, refine sales skills, and elevate customer service capabilities.• Prepare and submit regular reports on sales performance, customer feedback, and other pertinent metrics.• Stay attuned to industry best practices, incorporating them into daily activities to ensure excellence.• Utilize market insights to identify opportunities for business growth and enhance customer service, consistently driving improvements in overall service delivery. Show less

• 

  Mylerz Co

  Jun 2023 - now

  Partnership Manager | Business Development

  Value-Added Outcomes:• Discern and establish strategic partnerships with prospective collaborators, vendors, and pertinent entities.• Negotiate terms and agreements with partners, securing mutually beneficial outcomes for all parties involved.• Collaborate seamlessly with internal teams to synchronize partnership activities with overarching business objectives.• Devise and execute strategies aimed at optimizing the value derived from partnerships, contributing significantly to the company's growth and augmenting its market presence.• Methodically track and analyze key performance metrics pertaining to partnerships, furnishing regular reports to the management for informed decision-making.• Swiftly address and resolve any issues or conflicts that may emerge within partnerships, ensuring a constructive and fruitful collaboration.• Maintain a keen awareness of industry trends, competitor activities, and market dynamics that could impact partnerships, facilitating agile and adaptive responses.• Work in close tandem with cross-functional teams such as marketing, sales, and product development to harness collective resources and expertise, thereby ensuring the success of strategic partnerships. Show less

• 

  Fawry

  Jun 2024 - now

  Sector Manager commercial -Enterprise

  Negotiate terms and agreements with partners to achieve favorable outcomes for both parties.Collaborate with internal teams to align partnership activities with overall business objectives.Develop and implement strategies to maximize the value of partnerships, contributing to the company's growth and market presence.Track and analyze key performance metrics related to partnerships, providing regular reports to management.Address and resolve any issues or conflicts that may arise within partnerships, ensuring a positive and productive collaboration.Stay informed about industry trends, competitor activities, and market dynamics that could impact partnerships.Work closely with cross-functional teams such as marketing, sales, and product development to leverage resources and expertise for successful partnerships. Show less