Anand Lukose

Experience

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  Geo Motors-Mitsubushi Dealer

  Jun 2005 - Aug 2006

  Service Advisor

  •Opening job cards & make estimation about the jobs•Take final permission from the customer by phone•Take trails•Handle Costumer Complaints.•Make contact with customer, regarding about the jobs are going on•Follow up of the vehicle until the last stage of delivery•Suggesting the necessary measures to the technicians overcome the complaint and monitoring the job.•Closing the job card after maintenance of the vehicle as per the specification of the company•Execute successful Internal Audits against different standards and evaluate the system performance.•Make Production Planning and manage production accordingly.•Prepare and follow-up for hygiene - Sanitation, cleaning, quality and production checklists. Show less

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  Mitsubishi Motors Corporation

  Aug 2006 - Nov 2007

  Service Advisor

  • Receive Customer Vehicles for Service and Repair Jobs and raise repair orders on Dealer Management Systems (DMS)• Technically competent to understand the customer needs and requirements and accordingly raise Service Orders• Provide detailed explanation and technical justification for additional repairs with cost Estimate and obtain approval from customers• Selling Value-added Services, Service Contracts and accessories• Able to make every effort to resolve Customer Complaints and ensure customer has positive ownership experience• Regularly follow up with Workshop controller and technicians on his vehicles and update Customers regularly on the job progress and ensure delivery of the vehicle at the promised time• Raise Warranty approvals Show less

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  Al-Futtaim Auto & Machinery Co. LLC - SA

  Apr 2008 - Apr 2019

  Market Segments:Land Transport Fleet AccountsGovernment Fleet OrganizationsRetail TradersCrushersCommercial Multi brand Service CentersReadymix CompaniesAirport FleetsResponsibilities: • Primarily responsible for direct sales of VOLVO spare parts, lubricants service to Fleet, Traders and Govt. accounts• Negotiate generate workshop business through service contracts including minor, major, Dynafleet and other repair jobs• Extensive market analysis of Price Variance between Genuine and OEM parts (HENGST, MANN,SACHS, WABCO, KNORR, DT, MAHLE, SAMPA, BOSCH) available in the market and took corrective action to improve sales and generate new product lines. Helped in generating new product lines with increased sales by at least 3% every month.• Establishing new, and maintaining existing, relationships with customers• Improve Market penetration sales growth through customer segmentation SWOT analysis• Generate sales through undertaking site surveys and providing technical advice to both existing and potential customers when required.• Proficient in use of online tracking systems(VOLVO DYNAFLEET)• Supporting customers by organizing trade shows, conferences, marketing events, and customer trainings.Achievements:•Received recognition of Exceptional Service Spotted Award•Appreciated and recognized by the management as a champion for selling Volvo Lubricants, Coolant Batteries•Successfully overachieved sales target of Spare parts services for the year 2014 (135%)•Achieved high successful sales figures for marketing and promoting spare parts and lubricant campaigns throughout the year for filters, reman spare parts, reman components, undercarriage parts, a/c havoc parts, and filter kits Show less • Receives customers, conducts a first level diagnosis of the requested repair work, and details the same effectively• Opens accurate job cards detailing all requirements and ensures the appropriate technician is assigned the work through the shop foreman• Providing detailed explanations and technical justifications for additional repairs with cost estimates and approval from customers• Tracks each job to ensure its completion in the prescribed time and updates the customer regularly on the status of the repair job• Ensures job cards received after completion of work are accurate and contain all the required documents before closing• Generates invoices and follows up with customers for LPOs• Ensures collection of parts replaced under warranty prepares for warranty inspection with the required information Show less

  • Aftersales Assistant Manager

    Jul 2011 - Apr 2019

  • Service Advisor

    Apr 2008 - Jun 2011
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  BG Products, Inc

  May 2019 - Jun 2023

  Sales Manager - BG Middle East (UAE/Oman/Bahrain)

  Market Segments:OEM Dealership AccountsGovernment OrganizationsFleet AccountsTaxi FleetsRental CompaniesMultibrand Car Service CentersRetail TradersResponsibilities: • Formulate and implement an annual business plan• Achieve monthly business objectives and targets• Explore new markets to increase the market share• Continuously suggest areas of Improvement to the team• Drive sales, monitor, track, and review sales performance take necessary actions to ensure that goals are met• Identify, develop, and implement sales and marketing strategies to maintain competitiveness, retain existing customers and add new customers to increase the company's market share• Establish and maintain excellent rapport with business associates• Provide effective technical and sales training to enhance the sales team's confidence to achieve penetration levelsAchievements:•Activated new OEM Dealership Accounts to promote value-added services and achieve sustainable penetration levels•Actively worked with Government Fleet organizations to reduce carbon footprint and reduce the running cost of vehicles•Successfully added products in existing accounts, which has increased the sales growth by 19% as compared with the previous year. Show less

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  Mobil UAE

  Jun 2023 - now

  Consumer Territory Manager - Mobil Lubricants (ExxonMobil-GIBCA JV)

  Job Summary:Reporting to Consumer Sales Manager.• Manage car dealers business and ensures all committed services are met.• Promote sales of Mobil branded lubricants and provide engineering services.• Conduct presentation of benefit proposals and other commercial offering.• Assist FES engineers of on-site technical activities (ODI extension, lubrication audit, etc..)• Ensure trade-accounts-receivables (TAR) objectives are met.• Provide insights and competitor’s activities to Consumer Sales Manager. Show less