Brian Garcia

Experience

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  Teleperformance

  Jan 2019 - Jun 2019

  Bilingual Customer Service Representative

  Customer service representative for FedeX revenue service department

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  Universidad Autónoma de Santo Domingo

  Oct 2019 - Sept 2023

  Asistente de investigación

  Asistente de Investigación del proyecto Evaluación del potencial energético de la corriente marina del canal de la isla Beata. En el cual desarrollo actividades como:• Investigar sobre las tecnologías funcionales de generación de electricidad a partir de las corrientes marina.• Determinar los dispositivos adecuados para la medición velocidad de las corrientes de manera confiable en la región de estudio.• Medir la velocidad de las corrientes del canal en diferentes puntos de este y a diferentes profundidades.• Desarrollar un modelo matemático que pueda predecir el perfil de velocidad en cualquier punto del canal.• Realizar simulaciones con el modelo computacional para validar el modelo matemático.• Formular la valoración del potencial energético puntual a partir de los datos de las velocidades. Show less

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  Teleperformance

  May 2021 - Nov 2022

  Leading CSRs through challenges towards targeted goal with highest standards in QA, Customer experience and efficiency metrics, payroll specialist. Bilingual customer service representative for Fedex, finding the best solution for our customers.

  • Senior Operations Supervisor

    Jun 2022 - Nov 2022

  • Bilingual Customer Service Representative

    May 2021 - Jun 2022
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  AES Dominicana

  Nov 2022 - now

  Project Schedule and Document Control Analyst

  • Awarded full responsibility to track and report project status, including budget, schedule, and safety indicators. Resulting in strong collaboration and teamwork with all project departments.• Plan, produce and submit progress reports and communications to various stakeholders, including internal collaborators, clients, lenders, investors, and governmental entities on a weekly and monthly basis. Consistently praised for the quality, on-time delivery, and attention to detail.• Responsible for monitoring the status of the project activities, analyze deviations and trends by comparing the current progress to the schedule baseline to determine any variances. • After detecting deviations in planning, assists in the development of construction contractor’s schedule recovery programs to regain compliance with project dates. Show less