Ravi .

Ravi .

Transaction Assistant

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location of Ravi .Delhi, India

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  • Timeline

  • About me

    Associate Customer Support @ Tech Mahindra | Ex-HDFC Bank

  • Education

    • Central Board of Secondary Education

      -
      12th 60%
    • Lovely Professional University

      2023 - 2025
      Master of Business Administration - MBA Finance and Business Analytics
    • Central Board of Secondary Education

      -
      10th 62%
    • Indira Gandhi National Open University

      2019 - 2021
      Master of Arts - MA Political Science and Government A
    • Delhi University

      2014 - 2018
      Bachelor of Arts - BA Political Science and Government
  • Experience

    • HDFC Bank

      Jan 2022 - Mar 2024
      Transaction Assistant

      Acquired skills on tools like CRM,INTESUL,FLEXCUBE,LOS,FINNONE for ensuring smooth decision making of client accounts.Responsible for loan case disbursement in the given TAT.Skilled in Banking Operation, Record maintenance, Credit, Account, Excel.Backend Operations/Transaction Processing.Business Drive - Tracking file movement from sourcing till disbursement.Driving business in terms of coordinating with other verticals such as OPS,CPU,WBO for completion of logins Assist customers with all their needs through in-person, written and phone interactionsHandling Loan Repayments and Disbursement in TAT.Responsible for raising manual debit of DPD delinquent customers.Regularly follow up on X-Bucket and 0 to 30 Bucket Customers.Ensured Strict compliance with AML and KYC regulations, monitoring transactions of Loan Accounts for suspicious activity and reporting to authorities.Release MIS on Daily Basis of Branch and Cluster wise. Show less

    • Tech Mahindra

      Mar 2024 - now
      Associate Customer Support
  • Licenses & Certifications

    • Ransomware Risk Management

      Riskpro India
      Feb 2024
      View certificate certificate
    • Computer Operator and Programming Assistant

      ITI
      Jan 2018
    • KYC AML Norms PEP Customers

      HDFC Bank
      Aug 2023
    • Cybersecurity Compliance Framework & System Administration

      Riskpro India
      Feb 2024
      View certificate certificate
    • Digital Frauds

      HDFC Bank
      Feb 2024
    • E-RAKS Financial Analysis Ver 1

      HDFC Bank
      Mar 2024
    • ERAKS Cyber Security RIC

      HDFC Bank
      Mar 2024
    • Cyberterrorism

      Riskpro India
      Feb 2024
      View certificate certificate
    • KYC and AML Norms Ver 3

      HDFC Bank
      Aug 2023
    • Fraud Investigation & Internal Audit Overview

      Riskpro India
      Jan 2024
      View certificate certificate