Shuhaib Abubacker

Experience

• 

  Transwall technologies

  Jul 2013 - Feb 2015

  Information Technology Support Engineer

  • Installation of CCTV system along with the DVR & NVR system in the light commercial and residential environment.• Configure and Manage Email clients Microsoft Outlook, Outlook Express, • Installation of various Application software, Installation, configuring and Managing of LAN.• Troubleshooting & Maintenance of Desktop PCs, Laptops, Printers, Scanners and all the ITHardware & Network equipment installed at customer site.• Responsible for Hardware and Networking maintenance, Installation, maintenance and troubleshooting of all hardware components along with the Network peripherals• Installation and support of telecommunication equipment.• Maintaining a log of all problems detected and system backups. • Configuring Microsoft outlook for user and troubleshooting Mail Problem.• Working within a TCP/IP network environment, including DHCP, DNS and Ethernet Show less

• 

  Emirates Classification Society (TASNEEF)

  Jun 2015 - now

  • Developed and implemented robust IT security policies and procedures, aligning with industry standards and compliance requirements.• Led training sessions for staff on cybersecurity awareness and best practices, significantly reducing the risk of security incidents.• Participated in the development of an information security risk management framework, identifying and prioritising risks to the business.• Conducted regular security assessments to identify vulnerabilities and mitigate risks in IT infrastructure.• Led incident response activities, effectively minimising impact of cyber threats on business operations.• Perform in-depth Information Security reviews based on ADHICS and related standards, identifying vulnerabilities and recommending corrective actions.• Managed deployment of endpoint security solutions to protect against malware and phishing attacks.• Streamlined patch management process, ensuring timely application of critical security updates across systems.• Conduct security awareness campaigns, including security policies, guidelines, and training materials.• Study the risk assessments for new applications, infrastructure implementations, or major enhancements, and ensure risks are mitigated as part of the design presented in the CMC (Change management committee).• Design, implement, and maintain the organisation’s cyber security plan as per ADHICS and UAEIA. Show less • Managed the organisation's IT operations, infrastructure, and ServiceDesk operation, serving as a key point person in the department.• Maintained round-the-clock functionality of both HQ and remote sites' IT data centres, ensuring uninterrupted performance for all production servers, and IT devices.• Develop and maintain documentation, including architecture diagrams, configurations, and standard operating procedures (SOPs), to ensure proper management and support of the infrastructure.• Respond to security incidents, conduct investigations, and initiate appropriate remediation measures to mitigate the impact of security breaches.• Streamlined vendor communications for efficient procurement, warranty support, and equipment replacement.• Engage and participate in IT strategic planning, project management, budgeting, disaster recovery, risk management, and business continuity.• Design, implement, and maintain the organisation’s cyber security plan as per ADHICS and UAEIA.• Deployed VMware 8.0 and conducted a seamless migration of virtual machines from Microsoft Hyper-V to VMware.• Administered F5 Big-IP LTM virtual appliance and maintained functionality of on-premises hosted applications.• Configuration and administering Microsoft Office 365, Microsoft Entra.• Expert knowledge of storage and backup management using Veeam Backup.• Configuration, administration, and troubleshooting of VMware vCenter Server and Microsoft Hyper-V.• Skilled in utilising Microsoft Online Services Solutions like Microsoft 365 and SharePoint Online, along with Azure Active Directory.• Enhanced email and online security by implementing various safety measures, including conditional access, MFA, and mobile device management using the Microsoft Entra platform.• Achieved seamless operation of PABX, printers, access points, and access control devices through effective management. Show less • Provides day-to-day IT support to meet IT TASNEEF PCs, printers, IP phones (Avaya systems), and network connectivity; takes tasks from IT engineers.• Frequent contact with IT vendors, suppliers, ETISALAT, and IT Departments to resolve problems and exchange information• Administering Microsoft 2012 Active Directory, DNS, DHCP, GPO, Microsoft Office 365, and Microsoft Azure Active Directory.• Administration of System Centre 2012 R2 Configuration Manager for patch management, OSD, application deployment, and End-Point Protection from malware and other threats for all desktops and servers.• Implementation of Print Management Solution based on Y-soft Safe-Q• Implementation and administration of Manage Engine ServiceDesk Manager for incident management.• Troubleshooting system and network problems and diagnosing and solving hardware or software faults.• Administration of Dell SonicWALL firewall, AVAYA IP Phone, and Office Manager.• Setting up new users' accounts and profiles in Active Directory and dealing with password issues.• Support audio and video equipment in conference rooms.• Manage and monitor internal IT assets to ensure accurate inventory records.• Installing and downloading appropriate software and implementing computer networks.• Create accounts and configure hardware as part of the on-boarding process.• Provides support, education, and guidance in the deployment and maintenance of computer infrastructure, and the diagnosis and resolution of technical problems and issues. Show less

  • Cyber Security Specialist

    Aug 2023 - now

  • Senior Information Technology Specialist

    Jul 2019 - Jul 2023

  • Service Desk Analyst

    Jun 2015 - Jul 2019