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Ronak Parmar

Ronak Parmar

Information Retrieval Officer

Followers of Ronak Parmar129 followers
location of Ronak ParmarMumbai, Maharashtra, India

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  • Timeline

  • About me

    Customer Success Analyst | Combining creativity with digital marketing to deliver customer delight | Power BI Expert | Copywriter

  • Education

    • Tilak Maharashtra Vidyapeeth, Pune

      2008 - 2011
      Bachelor of Business Administration - BBA Marketing/Marketing Management, General 65%

      Activities and Societies: Volunteering for social causes like Beach Cleaning, Distribution of Solar Lanterns, Awareness on Environmental causes etc. Corporate debates, Marketing Games and competition.

  • Experience

    • Justdial

      Jun 2008 - Sept 2011
      Information Retrieval Officer

      As an Information Retrieval Officer, I helped customer with their needs to know about different businesses and enterprises in a simple, better and efficient manner.

    • Kotak Mahindra Bank

      Oct 2011 - Apr 2015
      Assistant Manager

      I worked at Kotak Mahindra Bank as an Assistant Manager. It involved evaluating various aspects of investments and personal banking needs for Customers.

    • Various projects

      May 2015 - May 2021
      Professional Freelancer

      I have worked on various projects across various sectors on a freelancing basis. I have a working knowledge of various tools and software like Salesforce, Asana, Slack, Lattice, Isolved, Google Sheets, Google Docs, Google Slides, etc.I have completed all the projects in a time bound manner, maintaining all the set standards and benchmarks.I have worked for Customer Service, Copy writing, Service Evaluator etc.

    • Lurn Inc

      Jun 2021 - Dec 2022
      Customer Happiness Specialist

      I have worked with Lurn Inc as a Customer Happiness Specialist. I have been a top performer for the team ever since I joined the operations.I have worked using different software and tools like Salesforce, Asana, Slack, Lattice, Isolved, Google Sheets, Google Docs, Google Slides etc to connect with clients, students, customers and colleagues more than 100 countries.I have worked on and used Salesforce extensively.I have a response time of less than 30 minutes and more than 90% quality meeting all the set standards and benchmarks. Show less

    • Advantive

      Dec 2022 - now
      Customer Success Analyst

  • Licenses & Certifications