Heather Brown

Experience

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  Citibank, N.A.

  Jan 1989 - Jan 1994

  Teller Manager

  Achieved fast-tracked promotions from Data Processing Clerk to International Sundries Clerk, by one of the world’s largest banking systems organization, before being promoted to the Teller Manager position – supervised, coordinated, and scheduled activities of employees engaged in teller job functions. Responsibilities included performing fill-in teller duties; training and development; planning, assigning and directing work functions; resolving and mitigating problems.

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  Airpak Express, Ltd

  Jan 1994 - Jan 1996

  Operations Manager

  Recruited to ensure consistent delivery of high quality services for a leading local express delivery service provider. Responsibilities included compliance, scheduling and regular management reports for all business operations in multiple locations Developed written policies and procedural manuals, implemented quality control practices, ensuring competitive delivery service levels and optimum staff performance.

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  Grace Kennedy Remittance Services, Ltd

  Jan 1997 - Jan 2001

  Money Transfer Manager/Agent Network Manager

  GKRS, selected by a market leader in money transfer services, known for its aggressive representation of Western Union Financial Services throughout the Caribbean for expanding the network and transaction volumes.• Developed, executed, and participated in marketing, training, security, financial needs, and staff recruiting to increase transactions volume and brand name recognition.• Directed the daily performance functions for as many as 125 customer service representatives.Highlights:• Expanded the network from 52 locations to 120 locations within two (2) years, by convincing businesses to offer the financial services within their facilities, emphasizing the benefits.• Established departmental key performance indicators, operating goals, and long-range business objectives increasing efficiency by 29% and revenue of more than JMD$10M. Show less

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  Diamond II Auto Sales

  Jan 2002 - Jan 2006

  Accounts/Office Manager

  Recruited to oversee daily business and accounting operations, as a direct report to the Financial Controller of a highly successful pre-owned, luxury car dealership. Scope of responsibility included accounts payables and receivables, resolving escalated customer service issues, and delegating work assignments in addition to, processing all car sales transactions, tags, and titling.

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  Wilkinson & Associates Real Estate

  Jan 2007 - Jan 2010

  Realtor/Broker

  Established customer base of more than 375 listings. Selling real estate properties through cold calling and referrals.

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  Fifth Third Bank

  Jan 2010 - Oct 2014

  Financial Services Representative

  • Provided excellent customer care to customers regarding daily transactions, addressed inquiries, and problem resolution, in accordance with Fifth Third Bank policies.• Initiated the consultative sales process through daily customer contact, assisted with the maintenance of the sales environment within the banking center.• Promoted good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times to further support financial growth.• Attended and participated in Membership Advantage programs to develop and leverage relationships with organizations in our business footprint, to deepen existing relationships.• Cross-sell banking services and products to clientele.• Participated in community events to endorse the bank as a leader within the territory.Highlights:• Exceeded quarterly goal 102%.• 163% Total Point Production – March 2014. Show less

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  PNC

  Nov 2014 - now

  Financial Services Consultant