Thiago Sardjoe

Experience

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  Custom Connect BV

  Aug 2018 - Dec 2018

  Customer Service Representative

  As a Customer Service Representative, my primary responsibility was to provide exceptional service to customers via phone, chat, and e-mail. I received calls from customers with various inquiries, such as questions about products, orders, and account information. I was responsible for resolving issues and concerns efficiently and professionally while maintaining a positive and empathetic attitude.To ensure a high level of customer satisfaction, I worked closely with other departments, such as shipping and billing, to ensure timely and accurate information. I was also responsible for accurately documenting customer interactions, including concerns, resolutions, and feedback, in the company's database.In addition to handling customer inquiries, I also actively promoted the company's products and services, including special promotions and discounts. Through my ability to actively listen, communicate effectively, and find timely solutions, I was able to provide customers with a positive and memorable experience. My dedication to delivering excellent customer service helped build brand loyalty and contributed to the company's overall success. Show less

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  Kirpalani N.V.

  Nov 2019 - Sept 2020

  As a product photographer for e-commerce, I was responsible for capturing high-quality images of various products for online display. With a sharp eye for detail, I used my technical skills to manipulate lighting, angles, and backgrounds to produce visually compelling images that showcased the products' unique features and design. Through my efforts, I was able to help increase sales and improve the customer experience.In addition to my work as a product photographer, I also served as a corporate event photographer. In this role, I captured images of various events, such as conferences, trade shows, and product launches. My goal was to capture the essence and atmosphere of the event while highlighting key moments and individuals. Through my images, I helped promote the company's brand and message, and provided valuable content for internal and external communications. My ability to work in fast-paced and challenging environments, while maintaining a high level of professionalism and creativity, allowed me to excel in this role.I started off as a photographer for our website. My main focus was the productphotography which were later on scanned and approved for upload by our pears. Show less

  • Social Media Coordinator

    Mar 2020 - Sept 2020

  • Junior Graphic Designer

    Dec 2019 - Aug 2020

  • Photographer

    Nov 2019 - Dec 2019
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  Cirkel Group N.V.

  Oct 2020 - Oct 2021

  Lead Graphic Designer

  As the Lead Graphic Designer, my role was to seamlessly integrate text and images into various designs, including company logos, promotional materials, and more, all while adhering to the brand guidelines provided by the company. My responsibilities included liaising with external partners to understand their artwork requirements, managing proposals from typesetting to print, and collaborating with the team to ensure that designs met the desired format, style, and production timescales. Additionally, I developed original concepts and layouts for product illustrations and logos, considering factors such as copy and illustrative material size and arrangement, font style and size, and overall visual impact. I presented rough drafts of material based on agreed-upon briefs, reviewed final layouts, and offered constructive feedback for any necessary improvements. Finally, I worked with external printers to ensure timely delivery and high-quality printing of materials. Show less

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  Verdão Tours

  Jul 2022 - Jun 2023

  General Manager

  In my role as General Manager of a tour agency, I hold a diverse range of responsibilities to ensure the successful operation of the business. These include managing partnerships with multiple flight companies and maintaining strong financial oversight within the department. I am also responsible for nurturing positive relationships with our hotel partners, ensuring high levels of customer satisfaction, and overseeing daily business operations.By applying my extensive experience in leadership and strategic decision-making, I have been able to streamline our business processes, enhance our customer experience, and grow our company's reputation. Through my strong communication skills and ability to adapt to a dynamic and ever-changing industry, I have successfully guided my team to achieve our goals and deliver exceptional results. Show less

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  Verdão Group N.V.

  Jul 2022 - now

  Business Development Officer

  In my role as a Business Development Officer, I am tasked with driving growth and maximizing revenue opportunities for the organization. On a daily basis, I focus on identifying products and services that are underperforming, and leverage my expertise to develop a comprehensive understanding of our offerings, pricing, and policies. Through careful analysis and strategic planning, I am able to enhance existing sales proposals and develop new strategies to increase revenue.I am constantly seeking new business possibilities, conducting thorough market research to identify potential opportunities, and presenting my findings to the board. I engage in strategic negotiations with key stakeholders and representatives to ensure successful implementation of new initiatives.My commitment to identifying and capitalizing on new revenue streams has been integral to driving the company's growth and success. Through my expertise in market analysis and strategic planning, I consistently exceed revenue targets and deliver significant value to the organization. Show less

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  Humus Group

  Jun 2023 - May 2024

  Senior Marketing Officer
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  Humus Recruitment N.V.

  Jun 2023 - May 2024

  Senior Recruiter
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  IWG plc

  Mar 2024 - now

  Account Manager