Siyanda Mtintsilana

Experience

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  Loyiso Consulting Engineers

  Feb 2002 - Aug 2008

  I.T Technician

  Repairing of computer hardware failures and solving of software failuresRepairing and maintaining network routesUpdate of calls assigned to IT Technician in the systemTraining and advise users on equipment and software usedMaintaining good customer / user relationsComplete asset transfer documents when equipment is replacedAdvise IT users on the proper use of computer equipmentPreventative maintenance when no calls have been assignedInstall, configure and support desktop hardware and software and all other different applications in use by the companyInstallation of various network cabinets on LAN and WANEnsuring all physical components of the network are correctly installed to ensure reliability and security across the networkLiaising with IT coordinator with regard to configurations, performance and security and any changes that could compromise the networkMonthly preparation and submission of reports to the IT coordinator on usage and areas of weakness on the network to achieve maximum performanceInstallation of anti-virus on computers in various departmentsEnsuring that the network specifications are met and appliedEnsuring the optimal performance of the network and that security policies are adhered toEnsuring detailed connectivity points list on all network cabinets is kept from patch panel to switchPhysically checking wireless equipment on LAN and WAN Show less

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  Buffalo City Metropolitan Municipality

  Jan 2008 - Feb 2013

  Supervision of cashiers and filling clerksDaily banking and monthly cash reconciliationCompile monthly financial reportMaintain records of all driving licenses through eNatis system, downgrade licenses and public driving permitsLiaise with Department of Transport regarding driving licence queries, resolve queries from members of the publicEnsure that documents are filed in order to ensure ease of reference at a later stage and to satisfy audit requirementsConsolidate and balance receipts and money collected by cashiers every dayEvaluating of new staff by completing of probation forms Show less

  • Senior Licensing Administrator

    Nov 2011 - Feb 2013

  • Cashier Clerk

    Jan 2008 - Nov 2011
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  EOH MS Services a division of EOH Mthombo Pty Ltd

  Mar 2013 - Jul 2017

  Support Engineer

  Installing of network device(switches, access-points, routers and network point)Troubleshooting and Repairing network related problems.Training and advise users on equipment and software used.(CITRIX , MS-OFFICE,FIORI)Configuring of switches and routers Advise IT users on the proper use of computer equipmentDo network cabling, stacking, strapping, trucking and skatingDo preventative maintenance when no calls assigned to attend to Installation of various network cabinets on LAN and WAN.Ensuring that all physical components of the network are correctly installed to ensure reliability and security across the network.Liaising with IT coordinator with regard to configurations, performance and security and any changes that could compromise the network.Ensure that the network specifications are met and applied.Ensuring detailed connectivity points list on all network cabinets is kept from patch panel to switch.Physically checking wireless equipment on LAN and WAN.Do stock taking monthly to ensure easy of planning.Installing of electricity plugs for network Show less

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  TenacIT Solutions

  Aug 2014 - Feb 2017

  Network Engineer

  Installing of network device (switches, access-points, routers and network point)Undertake data network fault investigations in local and wide area environments using information from multiple sourceSupport and administer firewall environments in line with IT security policySecure network systems by establishing and enforcing policies, and defining and monitoring accessSpeak to customers via email and phone for initial requirement captureProvide remote troubleshooting and fault finding if issues occur upon initial InstallationProvide remote support to on-site engineers and end users/customers during installationUpgrade data network equipment to the latest stable firmware releasesReport network operational status by gathering and prioritizing informationAdvise IT end-users on the proper use of computer equipmentDo stock taking monthly to ensure easy of planningDo preventative maintenance when no calls assigned to attend toNotify and escalate incidents to ensure Service Level Agreement (SLA) is metCompile reports on SLA and Network performance Show less

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  Dimension Data

  Mar 2017 - Aug 2023

  Network Engineer

  Maintaining and administering computer networks and related computing environment including systems software, applications software, hardware, and configurationsPerforming disaster recovery operations and data backups when required.Protecting data, software, and hardware by coordinating, planning and implementing network security measures.Troubleshooting, diagnosing and resolving hardware, software, and other Network system problems. Replacing faulty network hardware components when required. Maintaining, configuring, and monitoring virus protection software and email applications. Monitoring network performance to determine if adjustments need to be made. Conferring with network users about solving existing system problems. Operating master consoles to monitor the performance of networks and computer systems. Coordinating computer network access and use.Designing, configuring and testing networking software, computer hardware, and operating system software. Provide remote support to on-site engineers and end users/customers during installation. Upgrade data network equipment to the latest stable firmware Report network operational status by gathering and prioritizing information.Advise IT end-users on the proper use of computer equipmentDo stock-taking monthly to ensure easy planning.Do preventative maintenance when no calls assigned to attend to.Notify and escalate incidents to ensure Service Level Agreement (SLA) is metCompile reports on SLA and Network performance. Show less

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  Aspen South African Operations

  Jun 2023 - now

  IT System Engineer