Robert Bitgood

Experience

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  United States Air Force

  Jan 1980 - Jan 1984

  Instrumentation Mechanic

  Electronic technician responsible for building and maintaining laboratory equipment.

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  Eikonix / Eastman Kodak

  Jan 1984 - Jan 1990

  Manufacturing Technician

  Manufacturing technician responsible for troubleshooting, calibrating and qualifying Eikonix Graphic Arts Scanners.

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  Scitex America

  Jan 1990 - Jan 1993

  Customer Service Engineer

  Electro-mechanical technician responsible for performing on-site system maintenance and phone technical support.

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  Nimrod Press Inc

  Jan 1993 - Jan 1997

  Prepress Operator

  Report to Prepress Manager with responsibility for producing daily project assignments with promptness and accuracy.

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  Blue Hills Regional Technical Highschool

  Jun 1996 - Aug 1996

  Continuing Education Instructor

  Report to Advertising Art and Design Department Head with responsibility for teaching Desktop Publishing Basics for an adult continuing education class.

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  Lanier Professional Services

  Jan 1997 - Jan 1998

  Electronic Document Specialist

  Report to Department Manager with responsibility for producing daily project assignments.

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  Bitstream / Inso Corporation

  Jan 1998 - Jan 1999

  Software Quality Assurance Tester

  Report to Quality Assurance Manager with responsibility for performing testing on 5 server configurations and 2 client configurations.Worked with Quality Assurance team to perform software testing, develop test procedures and maintain tracking system.Prepared new releases for distribution through FTP server.Maintained lab environment by updating application software from engineering releases.

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  EMed Technologies

  Jan 1999 - Jan 2003

  Software Quality Assurance Tester

  Report to Director of Engineering with responsibility for performing full range of testing of 9 eMed products on up to 9 different operating systems.Worked with Quality Assurance team to write and execute test procedures.Worked with Manufacturing to maintain build documentation and validate new equipment configurations.Worked with engineering to correct design flaws and clarify software functionalityMaintained lab equipment for network connectivity and integration testing.

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  Tom Snyder Productions

  Nov 2003 - Dec 2003

  Software Quality Assurance Tester

  Report to QA Manager with responsibility for performing content verification for 9 new software titles.Worked with Quality Assurance team to identify software defects and track engineering changes.Configured Lab environment for testing compatibility of several different brands of printers.Worked with engineering group to communicate details about software defects.

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  The Edinburgh Center

  Nov 2004 - Aug 2006

  Maintenance Assistant

  Assist the Maintenance Manager with building maintenance issues.

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  PC Healthstop

  Aug 2006 - Apr 2007

  PC Technician

  Take charge of the day to day maintenance issues for small computer repair shop.Diagnose and repair hardware and software issues for personal computer systems. Troubleshoot network issues and perform technical support via phone.

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  LanConnect Systems

  Apr 2007 - Jul 2008

  Staff Technician

  Perform in house and remote, system and network maintenance.Diagnose and repair hardware issues in personal and business computer systems and networks.Install computer, networking and surveillance equipment.

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  JVT Advisors

  Aug 2008 - Apr 2011

  Systems Support Technician - Contractor for TJX

  Responsible for supporting contract work for TJX Companies on various IT Projects.• Manned Command Center support desk for Gold Disk replacement project.• Supported Identity Management project by troubleshooting Linux Domain controllers and performing updates using Zenworks remote management tool.• Manned call-in support desk for Oracle Application.• Performed software updates and MS Patch installs on POS systems using iCommand.

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  The TJX Companies, Inc.

  Apr 2011 - Aug 2018

  Senior Technical Analyst

  Responsible for supporting store side and corporate computer systems and devices through use of remote control tools, and software management utilities.• Performed POS upgrades and installed Microsoft patches on store systems through use of RemoteLink, SCCM and Ericom.• Performed software updates for VeriFone system pin pads through VHQ application.• Fulfilled corporate systems software installations through use of SCCM Configuration Manager Console.• Managed Wireless Access Points for network security using Airwave utility. • Supported Service Desk with production requests through ServiceNow.• Maintained documentation in SharePoint for all members of SAVM department.• Troubleshoot complex production issues.• Mentored staff on production tasks. Show less

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  Cognizant

  Aug 2018 - now

  Tech Lead

  Responsible for supporting store side and corporate computer systems and devices for, TJX Companies, Inc, through use of remote control tools, and software management utilities.• Perform POS upgrades and install Microsoft patches on store systems through use of RemoteLink, SCCM and Ericom.• Perform software updates for VeriFone system pin pads through VHQ application.• Fulfill corporate systems software installations through use of SCCM Configuration Manager Console.• Support Service Desk with production requests through ServiceNow.• Maintain documentation in SharePoint for all members of SAVM department.• Troubleshoot complex production issues.• Mentor staff on production tasks. Show less