Lychean Ngor

Experience

• 

  Extraordinary Chambers in the Courts of Cambodia (ECCC), United Nations

  Nov 2012 - Feb 2013

  Internship Trainee

  Make video Alignment reorganize website

• 

  SAMIC

  Feb 2014 - Mar 2015

  Software Support

  1. System installation and patching- Test and install new updated system or features to the workstations- Apply script and patch for the existing system that is approved by software unit Manager- Assist in some minor development or research of assigned software project2. Tracking the request- Keeping records of callers, the problem experienced, and the resolution- Maintain and update the additional features of the helpdesk system3. Troubleshooting- Provide the basic level troubleshooting to the users - Communicate with related engineer for the higher level support and troubleshooting- Follow up the troubleshooting process and response back to caller4. Customer Service- Dealing with internal employee or external customers with friendly and responsible Service- Gathering the users’ requirement to ensure the problems are eliminated- Monitor the helpdesk system for the frequently occurred requests and prepare strategy to prevent those- Update new features to existing system (MONETA)- Create Report For Others Departments and Branches such as Payment Schedule- Export Monthly Report For MIS direct with Database by Sql Script5. Training and coaching- Provide the training to the users for the new system or technology- Refresh the training to ensure the smooth usage of hardware and software Show less

• 

  K-DIGIDATA Co., LTD

  May 2015 - Nov 2015

  Developer CSS+

  Create E-book using Epup3 technology.-HTML5 -CSS3-Java-script, Jquery-Animation libraries

• 

  LM Hospitality

  Dec 2015 - Aug 2016

  Web Application Engineer

  Update TemplateCreate New TemplateUpdate Website ContentSupport ClientsResearch SEO

• 

  KB PRASAC Bank

  Sept 2016 - Dec 2021

  1. Support unit manager in managing and establishing activity plan for subordinate staffs, and follow-up.2. Ensure high availability and readiness of BI Publisher.3. Develop BI Report to optimize users daily work flow and apply automation based on criteria and requirements.4. Manipulate on data warehouse/Provide adhoc report and data extraction to internal and external requestors.5. Participate in developing manual/procedure guideline of Business Intelligence Management Unit.6. Improve/expanse existing features of BI Publisher feature & suggest for improvement.7. Provide training, support users and perform other tasks as required.8. Strengthen BI security, restrict access and track audit-log.9. Weekly Data Upload to CBC10. FATCA Reporting Preparation, encrypting data, support on IDES system, IDES user management. Show less - Provide timely reports and data extractions for external and internal requests.- Provide in-house application, system analysis, design, coding and implementation throughout the whole development cycle.- Ensure all confidential information and data are handled in accordance with Information Security Policies.- Assist in preparing overall procedures/ manual for applications and reports.- Provide training to end-users on reporting or developed applications.- Support users for troubleshooting, testing and analyzing on technical problems with solutions. Show less

  • Senior Business Intelligence Management Officer

    Jan 2019 - Dec 2021

  • MIS & Application Development Officer

    Sept 2016 - Dec 2018
• 

  Wing

  Dec 2021 - now

  Reporting Developments • Generate Weekly & Monthly Reports for business finance• Monitor BI Analytic/Jasper and Web Portal platform to ensure service availability• Check logs and restart Tomcat server if needed• Load data into DWH• Automate platform which automatically deliver report to internal and external stakeholders• Build reports on BI Analytic /Jasper and generate ad-hoc reports.• Any other tasks will assign by Manager.

  • Associate Business Intelligence Manager

    Mar 2023 - now

  • Senior Business Intelligence Developer

    Dec 2021 - Mar 2023