Fiona David

Experience

• 

  StarTimes Kenya

  Jan 2015 - Jan 2018

  My responsibility was to vet the processes within the quality department, its structures, and how effective they are. To identify gaps within the department and to come up with new processes and implementation procedures that ensure the provision of quality service from an enabled team. My responsibility was to monitor calls made by agents to ensure that they give correct information to the clients with an aim of assisting the client fully and giving them the best service available.

  • Team leader Quality Monitor

    Jan 2017 - Jan 2018

  • Quality Analyst

    Jan 2016 - Jan 2016

  • Customer Service Representative

    Jan 2015 - Jan 2016
• 

  Freelance

  Jan 2018 - now

  My goal is to engage viewers with content that catches the eye but also encourages action. It’s all about making sure the content produced hits the mark, turning interest into engagement and engagement into loyalty. I blend SEO best practices with compelling storytelling to elevate brands, boost visibility, and increase organic traffic. My strategic content engages and builds trust with audiences, accelerating conversions and maximizing ROI, transforming readers into loyal customers and brand advocates."

  • Digital Marketer & Content Strategist

    Jan 2023 - now

  • Content Marketer & SEO Copywriter

    Jan 2018 - now
• 

  Papyrus Texts

  Aug 2019 - Jan 2021

  Writer| SEO Expert| Blogger

  Writing empowers leadership—it positions individuals as thought leaders who profoundly connect with and inspire their audiences. So, I craft powerful, tailored stories that engage and build loyalty and drive conversions, providing my clients with a tangible sense of ROI potential.

• 

  Athena

  Apr 2025 - now

  Content Producer, KE