
Joseph A. Ahad
IT Support Technician & Network Adminstartor

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About me
Account Manager with expertise in Account Management and Customer Relations
Education

Microsoft
2000 - 2000MCSE 2000 Network and System Administration.webp)
International Business Management Institute (IBMI)
2019 - 2019Diploma Project Management
Aleppo University
1994 - 2000Bachelor's degree Computer Engineering
Experience

Kouefati Group, Kalyounji Group, and other
Jan 2000 - Jan 2003IT Support Technician & Network AdminstartorPlanned and Executed the network installations, configurations. Solved and supported the technical troubleshooting problems and the maintenance for various desktop operations, hardware, software, file servers, networks and cabling.

Al Amir Telecom (Nokia )
Jan 2003 - Jan 2012Regional Sales ManagerManaged a network of key resellers across multiple regions, overseeing recruitment, training, and performance management of sales representatives.Established and optimized competitive selling prices by continuously monitoring market trends, competitor pricing, and cost fluctuations, ensuring the company's products remained attractive and profitable.Developed and implemented strategic sales plans to increase market penetration and revenue growth within the region, consistently achieving or exceeding sales targets.Built and maintained strong relationships with key clients and stakeholders, enhancing customer satisfaction and loyalty.Analyzed sales data and market insights to identify new business opportunities and areas for improvement, driving sales initiatives that aligned with company objectives. Show less

Strängnäs kommun
Jan 2013 - Jan 2014Computing Skills TeacherInvolved in teaching and helping the new students in basic computer skills including Microsoft Word, create an e-mail account, search for job, AF reports, skatteverket, försäkringskassan and migrationsverket.

SamarbetsPartnern Investment Sverige AB
Jan 2014 - Jan 2015Sales Research AnalystGathered and analysed data on customer demographics, preferences, needs, and buying habits to identify potential markets in Denmark, Germany and UAE, prepared reports of findings, illustrating data graphically and translating complex findings into written text. Forecasted and tracked marketing and sales trends, and provided management with information and proposals concerning the promotion, distribution, design, and pricing of company products or services. Gathered data on competitors and analysed their prices, sales, and method of marketing and distribution. Show less

Goodstart Sverige
Jan 2016 - Jan 2018Tutor with IT focus and language supportCoordinated and optimized work planning for STOM program, daily access to AF's web support to monitor information about new / completed participants and reporting according to the reporting business obligation with AF. Coordinated group activities, lectures.

Volvo Construction Equipment
Jan 2018 - Jan 2019Global Product Specialist CareTrack, Connected ServicesMaintained and expanded CareTrack Services, ensured that CareTrack becomes available on Volvo CE’s new machines and in selected new markets. drove enhancement initiatives and cost reductions for the existing CareTrack services. Defined telematics business requirements into new machine projects, change requests and product developments. Performed the end-to-end business acceptance testing for product changes, market extensions and new product platforms

Dura-Line
Sept 2020 - Aug 2024Inside Sales Account ManagerAct as the first point of contact for clients. build and manage account relationships. Maintain and grow business with existing accounts. Generate and provide customer quotes for standard/pre-designed solutions and follow up on customer quotes where required. Generate and provide customer orders for and follow up on customer orders where required. Maintain up-to-date profiles on accounts showing revenue projects and quotas and gain a general understanding of customer business and strategic plans.Monitor performance of allocated accounts and identify areas of opportunity.Provide support in sales presentations, products demonstrations, customer training, and solution delivery. Show less
Licenses & Certifications
- View certificate

Managing Project Teams
Lynda.comSept 2016 - View certificate

Become a Project Manager
Lynda.comSept 2016 - View certificate

Learning ServiceNow
LinkedInMay 2024 - View certificate

Leading and Working in Teams
Lynda.comSept 2016 - View certificate

Project Management Fundamentals
Lynda.comSept 2016 - View certificate

Sales Management Fundamentals
Lynda.comSept 2016 - View certificate

CSCMP Supply Chain Foundations: Procurement Professional Certificate
CSCMPSept 2024
Volunteer Experience
Mentor
Issued by MJO on Jan 1994
Associated with Joseph A. Ahad
Languages
- enEnglish
- swSwedish
- arArabic
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