Oonagh M.

Experience

• 

  Le Creuset

  Apr 2016 - Oct 2016

  Supervisor

  • As one of the key-holders, I was responsible for opening and closing the store. This involved arriving early in the mornings to count and set up the till and read email updates before the store officially opened, to cleaning the shop floor and following all closure procedures before locking up at the end of the day.• In the manager’s absence I was responsible for a wide range of back office duties. This included responding to and taking action on emails from other areas of the business, filing and updating store records for sales targets, regularly monitoring stock levels and ordering new stock for delivery, maintaining an Excel spreadsheet of a record of cash paid out for food spending, taking cash to the bank each week, sending weekly reports of in-store activities to head office, taking telephone orders and memos, packing up customer orders ready for delivery, calling the appropriate couriers to arrange for deliveries to be sent out, and assisting with the arrangement of daily agendas for everyone working that day to share the workload.• Assisted with event planning including baking for in-store events to further help promote the benefits of our product. Organisation and time management skills were key in ensuring food was prepared ahead of time and that events ran according to schedule. This was carried out whilst helping customers and putting through sales. As such it was necessary for me to have an energetic, can-do attitude, with the ability to switch between various tasks with ease.• As Le Creuset is a luxury cookware brand, I also ensured that each customer was provided with the best customer service in order to create repeat business but also to further promote confidence in the brand itself. To achieve this it was necessary to have an in-depth product knowledge and eye for creating visually appealing displays of the merchandise. Show less

• 

  Santander UK

  Oct 2016 - Mar 2019

  Cic Mail Advisor

  •As a CIC Mail Advisor I worked as first point of contact via email for customers who log in to their online banking with Santander. This job required me to have excellent written and verbal communication skills which were demonstrated in my consistent quality and ownership passes each month.•I made outbound calls to customers upon request and demonstrated a friendly and professional attitude when speaking with customers and other departments.•Mentored and coached fellow colleagues in all areas, particularly in quality control.•I also recently took on an additional voluntary role as a 'Go Green' site representative which focussed on raising awareness about environmental issues such as plastic waste within the site and how this can be reduced. I helped to run three events ultimately aimed at reducing plastic waste by taking charity donations for reusable cups and water bottles. Show less

• 

  PwC

  Mar 2019 - now

  Senior Associate Technology Consultant