Karthic Ramamurthy

Experience

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  DSQ Software

  Jan 1998 - Feb 2001

  Programmer Analyst
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  Infosys

  Feb 2001 - Sept 2007

  Senior Project Manager
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  Microsoft

  Sept 2007 - Sept 2013

  Hirdaramani AX4.0 implementation project, Colombo, Sri Lanka (Sep 07 to June 09)As an overall Program Manager, Karthic executed the following accountabilities• Complete accountability for Project Schedule, Financials & Customer Satisfaction scores for MCS• Mentored MCS Sri Lanka Project Manager towards project management activities• Anchored Vision/Scope Elicitation workshop with MCS/Hirdaramani Leadership teams• Preparation of Estimation Sheet for AX workload closely working with GD TQA teams• Worked closely with the area Sales teams towards accommodating changes to the scope • Drove configure before customize approach for implementation• Extensively collaborated with Industry Solution Verticals (BFP) to bridge the gaps in product • Actively involved with MCS Engagement Manager in deal shaping and upselling • Drove vision workshops with customer CXOs and coined the H-ONE(1 Team, 1 Process, 1 System)Maharashtra Industrial Development Corporation (MIDC) ERP Implementation (July 09 to July 11)• Inherited a very poorly framed contract and worked under most ambiguous circumstances• Was instrumental in devising the Digitized MIDC Scope Statement for MS country head• Led the team through multiple constraints yet drove successful project outcomes.• Assisted project managers from the partner organizations in project planning/tracking• Conducted closed door sessions with the partner project managers to steer it back under control.• Streamlined communications across the entire program Bank Central Asia (BCA) CRM Implementation (July ’10 to July ’11)• Doubled up as Onsite Project Manager, since the MCS project manager was new to Microsoft• Led detailed Statement of Work and Project Schedule preparation and negotiations with customer• Conducted Kick-off with customer working closely with MCS and Customer stakeholders• Enforced strict change control process in a challenging customer environment Show less

  • Delivery Excellence Lead (ERP & CRM)

    Jul 2011 - Sept 2013

  • Senior Project Manager

    Sept 2007 - Jun 2011
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  Microsoft

  Nov 2013 - now

  Delivery Leader within Azure Cloud & AI domain within Microsoft Cross Industry Solutions taking care of portfolio of 0.5 billion USD delivering 1.5 million hours YoY maintaining a healthy Operating Margin and an all-GREEN Project Metrics scorecard. Also, program managing landing of Leading-Edge Delivery initiative within the domain. This role is at the forefront of accelerating customer transformation by ensuring services roles lead with cloud, mobile, big data, social centric solutions, and drive cloud service adoption. On point to drive customer satisfaction, services revenue growth & profitability, reviewing and approving Services Delivery Plans for customers in the assigned portfolio. Delivery manager executes against an operational business strategy Show less • Driving force behind the design of Risk Based Delivery Governance Framework to enable the Risk Managers prioritize high risk engagements.• Balanced team growth/health while driving hard toward accomplishing transformation goals/objectives.• Proactive approach in scoping and building the Offshore Monitoring Team - allowing SQA to expand its review capability thereby further de-risking the portfolio.• Led and influenced the re-institution of delivery quality discipline within IGD. His leadership highlight was in working with the Apps Domain Leader to drive effective DevOps adoption driving lower defect levels, eliminating IGD escalations and improving overall quality. • Tooling solution leader that enabled SQA to prioritize the portfolio to focus on the riskiest projects. • Led the Code Quality Index initiative building upon the DevOps best practices to drive test/defect fix discipline across multiple domains helping the domains identify root cause of quality challenges and take corrective action. • Actively contributed towards the success of others via his contributions to org wide process improvement initiatives, CMMi Maturity enablement, ISO20K, methodology updates. Show less • Effected successful turnaround of a Hybrid Cloud Implementation project for the Ministry of Home Affairs, Government of Singapore.• Played the role of a Program Director driving a successful go-live and the following outcomes overcoming all challengeso Resolved misalignment in scope between MS and STEEo Alignment with STEE on overall implementation scheduleo Diligent scope management resulting in CRs worth 750K SGDo Resolved misalignment in scope between MS and STEEo Optimized overall Project Financials and brought in predictability in tracking/reportingo Visibility and transparency of status, risks and mitigation stepso Enabled realization of 100% billing at the end of Deployment phase Show less • Played the role of Delivery Manager, Delivery Excellence Lead, Program Manager (Project Recovery)Key Accomplishments:• Ensured successful Go-Live with ZERO schedule, cost variance (from the re-base lined values)• Uplifted Microsoft’s image with the customer and within the region • Feature-wise releases aligned with Customer priorities• Created Feature-wise teams (Functional, Technical and Test) aligned with Customer org structure• Institutionalized strict compliance with Definition of Done • Leveraging Steering Committee Meetings to establish connect with Customer LT and showcase progress• Institutionalized Rigorous Tracking and Governance Rhythm (both onsite and offshore)• Enhanced communication/Reporting rhythm (internal and customer facing)• Providing consistent Delivery Excellence Coverage through the project duration• Real-time Risk Monitoring and dynamic risk planning and mitigation• Working around the dependencies ensuring win-win situation for both Customer and Microsoft• Customer and MCS Stakeholder Management and being a trusted advisor• Extensive cross collaboration across Premier, Products Group, Finance, Operations, Resource Management, Mobility, MCS TeamsTook overall Program Management responsibility of recovering the project from a troubled state and ensuring successful Go-Live uplifting the pride of Microsoft within the region. Show less

  • Senior Service Delivery Manager

    Jan 2021 - now

  • Services Quality Assurance Director

    Dec 2018 - Jan 2021

  • Program Director, Global Program Management Office

    Jun 2016 - Nov 2018

  • Program Manager, Project Recovery Services

    Nov 2013 - Jun 2016