Alex Eidelman

Experience

• 

  HP

  Jan 2006 - Jan 2015

  Managing escalations on a world wide level, working with all regions.Technical expert in sheet fed presses.Supporting customers world wide. R&D lab technician, supporting local presses and world wide customers

  • WWTS Escalation expert

    Jan 2010 - Jan 2015

  • R&D tech

    Jan 2006 - Jan 2010
• 

  HP

  Oct 2015 - now

  * Direct Team Manage of 15 Individuals• Monthly, quarterly, and annual performance reviews. Set up goals that support company objectives and individual grow and development plans* Proficiency in ServiceNow – CRM • Data manipulation, RTM for daily operation, Dashboards, and reports. * Full responsibility for remote support operational KPI’s – Drive success and grow * Maintain and Deliver - Alignment between the technical teams and different BU \ Service Org.* Manage customers escalations - focusing on TCE, Act on sNPS and Provide Close Loop.* Process improvement – Lean Process (Lean Change Agent)* Cost improvement- shifting onsite to remote support.* Leading cross service projects and programs.* Focusing on the needs and understanding of customers entitlement, equipment specifications, etc. Show less

  • Remote Technical Support Manager

    Jan 2019 - now

  • Remote Technical Expert

    Oct 2015 - Jan 2019