Jason Sayeed

Jason Sayeed

Technical Manager/Specialist

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location of Jason SayeedUnited Kingdom

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  • Timeline

  • About me

    Junior Engineer at Trainline

  • Education

    • Makers

      2024 - 2024
      Computer Software Development

      Maker's Academy is a 16-week intensive coding bootcamp focused on teaching the fundamentals of software engineering.

    • University of Hertfordshire

      -
      BSc (Hons) Combined Programmes Electronic Music and Multimedia Communications Music, IT
  • Experience

    • Apple

      Mar 2014 - Jun 2017
      Technical Manager/Specialist

      Provided hardware and software support for customers, which included the physical repair of computers and mobile devices.Other responsibilities included;- Managed a team of 8 Technical Specialists to provide technical services, including software and hardware troubleshooting and repair. - Diagnosed technical issues by using rigorous logic and key troubleshooting methods to achieve effective solutions. - Coordinated complex projects and delegated tasks to team members to ensure timely completion. Mentored the wider team on new and current processes to reduce systematic errors and delays. - Utilised analysis, experience and judgment ensuring each repair is completed by the right technician to a professional and high standard. Show less

    • Send Word Now Company

      Jun 2017 - Nov 2023
      Technical Support Manager

      Responsible for ensuring quality Customer Support is maintained for all of our global customers, I also lead the implementation and training of new solutions into our EMEA and APAC markets, whilst maintaining, at a senior level, the business relationship for our large VIP client base.Other responsibilities include;- Project managed new client implementations supporting the client with data management, system configuration and testing.- Identified, diagnosed, and isolated customer-affecting issues, understanding the differences between network infrastructure and software application problems. - Managed a team of 2 support representatives, ensuring timely resolution of inquiries.- Developed a strong Tier 2 level of understanding of the system.- Resolved complex customer inquiries and complaints in a timely and professional manner. Show less

    • Makers

      Jan 2024 - May 2024
      Junior Software Developer

      Skills developed:- Python- JavaScript- Swift- Typescript- React- Node.js - Express.js- Flask- Principles of Object-Oriented Programming (OOP)- Test-Driven Development (TDD): Pytest, Jest, Vitest- Pair-programming in the driver-navigator style- SQL(Postgresql & MySQL) and noSQL(MongoDB) databases- Version Control (Git & GitHub)- Working in an Agile development team- Continuous Integration and deployment- API implementation

    • Trainline

      Mar 2025 - now
      Junior Engineer
  • Licenses & Certifications