Jason Sayeed

Experience

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  Apple

  Mar 2014 - Jun 2017

  Technical Manager/Specialist

  Provided hardware and software support for customers, which included the physical repair of computers and mobile devices.Other responsibilities included;- Managed a team of 8 Technical Specialists to provide technical services, including software and hardware troubleshooting and repair. - Diagnosed technical issues by using rigorous logic and key troubleshooting methods to achieve effective solutions. - Coordinated complex projects and delegated tasks to team members to ensure timely completion. Mentored the wider team on new and current processes to reduce systematic errors and delays. - Utilised analysis, experience and judgment ensuring each repair is completed by the right technician to a professional and high standard. Show less

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  Send Word Now Company

  Jun 2017 - Nov 2023

  Technical Support Manager

  Responsible for ensuring quality Customer Support is maintained for all of our global customers, I also lead the implementation and training of new solutions into our EMEA and APAC markets, whilst maintaining, at a senior level, the business relationship for our large VIP client base.Other responsibilities include;- Project managed new client implementations supporting the client with data management, system configuration and testing.- Identified, diagnosed, and isolated customer-affecting issues, understanding the differences between network infrastructure and software application problems. - Managed a team of 2 support representatives, ensuring timely resolution of inquiries.- Developed a strong Tier 2 level of understanding of the system.- Resolved complex customer inquiries and complaints in a timely and professional manner. Show less

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  Makers

  Jan 2024 - May 2024

  Junior Software Developer

  Skills developed:- Python- JavaScript- Swift- Typescript- React- Node.js - Express.js- Flask- Principles of Object-Oriented Programming (OOP)- Test-Driven Development (TDD): Pytest, Jest, Vitest- Pair-programming in the driver-navigator style- SQL(Postgresql & MySQL) and noSQL(MongoDB) databases- Version Control (Git & GitHub)- Working in an Agile development team- Continuous Integration and deployment- API implementation

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  Trainline

  Mar 2025 - now

  Junior Engineer