Rachael Cervantes

Experience

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  Secure Customer Relations INC

  May 2010 - Dec 2011

  Customer Satisfaction Representative

  -Called over 100 people a day in regards to their insurance needs-Exceeded my daily quota of calls and appointments made-Contacted customers on behalf of insurance agents to assess their satisfaction with their most recent interaction with the agent-Offered clients appointments with the agent for life insurance to assure their current coverage was adequate -Scheduled insurance reviews with customers to assess the adequacy of their entire insurance coverage

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  Lisa's Learning Land

  Dec 2011 - Jun 2012

  Childcare Provider

  -Cared for children ages six weeks to six years -Implemented their daily schedules, involving their meal times, education, and playtime-Supervised up to 14 children at one time-Planned individualized, age appropriate activities to help them develop their fine motor, gross motor, problem solving, cognitive, and social skills -Ensures the cleanliness, orderliness, and safety of facility according with health and hygiene standards-Responsible for accurate record keeping, data collection, and anecdotal child reports Show less

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  YWCA Utah

  Aug 2012 - Dec 2020

  -Plan, implement and supervise preschooler stimulation and educational activities in order to enhance their emotional and physical growth.-Provide developmentally appropriate care, comfort, nurturing and guidance to preschoolers in order to enhance their emotional and physical growth. Plan and implement emergent curriculum. -Assist children with acquisition of age-appropriate social skills.-Facilitate the development of responsibility, self-regulation, and self-control in children using approved guidance and discipline techniques. -Work with teaching team to create and maintain a cheerful, aesthetically pleasing pre-k environment that reflects the cultural diversity and interests of the children.-Train and supervise assistant teachers and volunteers in their assigned duties assuring their time is spent in appropriate and meaningful interaction with children and/or preparation of lesson materials. -Responsible for accurate record keeping, data collection, and anecdotal child reports in order to ensure coordinated departmental interventions.-Prepare materials needed for daily lesson plans, and alert director when supplies are running low or when toys or equipment are in need of repair. -Keep all records necessary to ensure that work is conducted in accordance with agency, contractual, and legal requirements.-Keep all personnel records, timesheets, and other records in accordance with agency requirements.-Communicate directly with other team members and supervisor to problem solve, resolve conflicts and make decisions. -Attend all required staff meetings, individual supervision, agency-wide staff and other trainings, as well as any other meetings as requested. -Articulate and promote high ethical, legal, and professional standards in all YWCA programs, activities, and services, and with all agency publics. Show less -Cared for infants ages six weeks to 18 months-Fed, changed, and nurtured eight children on a daily basis-Formed relationships with the children’s families to give them the peace of mind that their child was in good hands-Created lesson plans for infants to help them develop language, fine motor, gross motor, and other developmentally appropriate activities-Kept records of each child’s day to let their parents know how their eating, sleeping, and moods were for that day-Planning, implementing and supervising infant/toddler stimulation and education activities in order to enhance their emotional and physical growth. -Provide developmentally-appropriate care, comfort, nurturing and guidance to infants/toddlers in order to enhance their emotional and physical growth as outlined by NAEYC and State Licensing guidelines. -Responsible for accurate record keeping, data collection, and anecdotal child reports in order to ensure coordinated departmental interventions. Show less

  • Lolie Eccles Early Education Center Program Coordinator

    Dec 2019 - Dec 2020

  • Lead Preschool Teacher

    Jun 2015 - Dec 2019

  • Assistant Infant Teacher

    Aug 2012 - Jun 2015
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  University of Utah

  Apr 2020 - May 2022

  CAN Lab Research Assistant
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  YWCA Utah

  Jan 2022 - now

  Director of Children's Services