Jimmy Grant

Experience

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  Motorville

  Feb 2010 - Dec 2010

  Warehouse Associate

  Shipping and receiving; Receiving and checking in parts. Retrieving parts out of the warehouse and correctly packaging parts. Making sure orders are processed and shipped to correct locations.

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  Ray's Apple Market

  Feb 2011 - Feb 2012

  Associate

  Greeting customers including answering phones. Receiving and processing all payments according to standard procedures. Assisting in the opening and closing of a retail location. Informing customers about services available and assessing customer needs.

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  College Works Painting

  Mar 2012 - Oct 2012

  Branch Manager

  Created $80,000 of revenue in 4 months, produced all work according to clients preferences, and completed work with a 96% customer satisfaction rating. Craft and implementation of a marketing program, making sales, estimating projects, working with customers, and recruiting, hiring, and training employees.

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  Eighteen63

  Mar 2013 - May 2014

  Kitchen Manager

  Manage the opening and closing of the restaurant. Prepare, cook, and present food quickly and efficiently. Dealt with any maintenance issues throughout the bar. Train any new employees in the kitchen. Be involved and contribute at team meetings. Promoted within 3 months of being hired.

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  Edgeworks Climbing + Fitness

  Sept 2014 - Dec 2018

  The AOM - Groups & Events Coordinator is the key contact for groups and events for both guests and staff, ensures consistent staffing and training in respect to these programs, works in collaboration with marketing in regard to special events, and works in collaboration with fellow AOM specialists in regard to gym operation goals and duties. As an AOM perform functions necessary in their customer-facing role on the Front Desk. The AOM Team works in collaboration with all staff and reports directly to the OM. Core Functions:-Primary contact for Groups and Events, public, private, and corporate.-Schedule, coordinate and train staff for groups and events.-Monitor and report group program effectiveness, profitability and quality.-Coordinate and manage special events in collaboration with Marketing.-Perform, model and train outstanding customer service fitting with the Edgeworks Core Values, Mission and Brand while constantly displaying a positive attitude.-Support the OM in all duties, specifically helping to implement and communicate sales goals, policy and procedure updates.-Advocate for all staff needs, suggestions and input to create an outstanding staff experience. -Become an expert on company processes, products, software, and customer experience.-Maintain a clean facility that best represents the Edgeworks customer experience and brand. Show less The Shift Leader (SL) leads part time staff. The SL performs the highest level of customer service. They can perform any function necessary in their customer-facing role on the Front Desk, as well as an array of administrative duties as assigned by the Assistant Operations manager (AOM). The SL focus is on customer experience, staff training and welfare, and communicating company needs to the AOM. The SL reports directly to the AOM and manages ALL staff scheduled during their shifts. This could include part-time desk staff (the Operations team), Youth Instructors, Fitness Instructors, Climbing Instructors & Party Coordinators, Managers and Owners. General Description:-Exemplify outstanding customer service fitting with the Edgeworks Core Values, Mission and Brand while constantly displaying a positive attitude.-Support the AOM in all duties -Advocate for part-time staff -Take a leading role in training and evaluation of all part-time staff with the goal of developing a customer experience and sales oriented team motivated to exceed goals and expectations.Become an expert on company processes, products, software, and customer experience. Show less

  • Assistant Operations Manager - Groups and Events

    Jan 2018 - Dec 2018

  • Shift Leader

    Aug 2016 - Dec 2018

  • Climbing Instructor

    Sept 2014 - Dec 2018
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  United States Department of Defense

  Dec 2018 - Apr 2020

  Facilities Supervisor

  • Led a team of 15-20 Custodial Employees made up of U.S. Citizens and German Local Nationals.• In charge of the entire 30 million dollar facility's appearance and also cared for 12 guest cabins in Vacation Village.• Turned a negative work environment into a positive and supportive department.• Two-time recipient of the Above and Beyond Award.• Resident Advisor to 40-50 employees in staff housing.

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  Ohana Growth Partners, LLC

  Jun 2020 - now

  General Manager

  • Manage and preside over club operations and the facility 24 hours a day.• Collaborate with and support other club managers that are part of the franchise management team.• Responsibilities include training staff, creating a fun and positive work environment, looking out for employees personally and professionally, overseeing maintenance needs, delegating tasks, and finding solutions quickly to problems on or off site.• Hired during the 2020 COVID-19 pandemic to oversee a safe reopening of the fitness club that met state, county, and Planet Fitness standards Show less