Vu Dinh

Vu Dinh

IT Support Specialist

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  • Timeline

  • About me

    IT Support Officer

  • Education

    • Swinburne University of Technology

      2004 - 2006
      Advanced Diploma of Computer Systems Engineering
  • Experience

    • Elwood College, Malvern PS, St Kilda PS

      Aug 2006 - Apr 2008
      IT Support Specialist

      Cooperated with IT Coordinators to manage a network of more than 350 workstations, laptops and 14 servers.• Build and maintained SOE images using Symantec Ghost Suite.• Setup and monitored network services such as: AD, DNS, DHCP, WSUS,Terminal Server …• Configured and troubleshooting: PCs, Macs, network printer, smartboad, switches, routers.• Created and maintained network documentations, operating procedures.

    • NMIT

      May 2009 - May 2014
      ICT System Support

      • Provided face-to-face and over the phone support for all customer across the institute.• Installed and configuration desktops, printers, cisco switches and mobile devices.• Troubleshoot any desktop related issues which include both Microsoft Windows and Mac OSX.• Created and maintained Standard Operating Environment image used by the whole institute.• Setup and maintained system wide desktop configuration and patch management using Windows Group Policy• Evaluated and deployed new software to student computer labs.• Build and administered a wide range of Windows and Linux servers which include licensing server, proxy server, SQL database server...• Researched and implement new technology that could benefit the institute.• Worked with Project Office team and other team members to deliver many IT projects that help to increase user productivity. Show less

  • Licenses & Certifications

    • Windows 7 enterprise Desktop Support Technician

      Microsoft
      Nov 2012
    • Administering and Deploying System Center 2012 Configuration Manager

      Microsoft
      Oct 2014
    • Windows Server 2008, Enterprise Administrator.

      Microsoft
      Oct 2008
    • Sun Certified Network Administrator for Solaris 10

      Sun Microsystems
      Jan 2008
    • ITIL Foundation V.3

      EXIN
      Feb 2009
    • Microsoft Internet Security and Acceleration (ISA) Server 2006, Configuration.

      Microsoft
      Nov 2008
    • Microsoft Exchange Server 2007, Enterprise Messaging Administrator

      Microsoft
      Jan 2008
    • Sun Certified System Administrator for Solaris 10

      Sun Microsystems
      Jan 2008
    • Google Apps Certified Administrator

      Google
      Nov 2014