Vu Dinh

Experience

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  Elwood College, Malvern PS, St Kilda PS

  Aug 2006 - Apr 2008

  IT Support Specialist

  Cooperated with IT Coordinators to manage a network of more than 350 workstations, laptops and 14 servers.• Build and maintained SOE images using Symantec Ghost Suite.• Setup and monitored network services such as: AD, DNS, DHCP, WSUS,Terminal Server …• Configured and troubleshooting: PCs, Macs, network printer, smartboad, switches, routers.• Created and maintained network documentations, operating procedures.

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  NMIT

  May 2009 - May 2014

  ICT System Support

  • Provided face-to-face and over the phone support for all customer across the institute.• Installed and configuration desktops, printers, cisco switches and mobile devices.• Troubleshoot any desktop related issues which include both Microsoft Windows and Mac OSX.• Created and maintained Standard Operating Environment image used by the whole institute.• Setup and maintained system wide desktop configuration and patch management using Windows Group Policy• Evaluated and deployed new software to student computer labs.• Build and administered a wide range of Windows and Linux servers which include licensing server, proxy server, SQL database server...• Researched and implement new technology that could benefit the institute.• Worked with Project Office team and other team members to deliver many IT projects that help to increase user productivity. Show less