Kelsey O'Malley

Experience

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  Far Western Graphics

  Jun 2004 - Aug 2007

  Office Manager

  Front Office and Program ManagerLed key initiatives to drive operational efficiency, talent development, and brand consistency. Highlights include:- Managed front office operations, ensuring seamless daily workflows.- Designed and executed the summer internship program, fostering talent growth and development.- Partnered with marketing to drive successful product launches and sales enablement strategies.- Played a pivotal role in developing and directing FWG’s new brand, ensuring alignment across all marketing and company functions.Focused on delivering impactful programs and driving brand excellence. Show less

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  At the University of San Francisco

  Aug 2008 - May 2011

  Student Leadership & Engagement (Business Student)

  Clubs & Organizations ManagerOversaw campus clubs and organizations, driving engagement and operational efficiency. Key contributions include:- Managed club finances, ensuring accurate budgeting and compliance with policies.- Streamlined administrative processes by overseeing paperwork and documentation.- Designed and executed a marketing campaign to enhance visibility and participation across campus organizations.Focused on fostering community involvement and optimizing organizational management. Show less

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  Agiliance

  Aug 2011 - Jul 2012

  Office and Projects Executive Administrator

  Event and Operations ManagerPlanned and executed private meetings, conferences, trade shows, and special events with seamless logistics and operations. Key achievements include:- Organized and led annual sales kick-off meetings and major events, managing venue selection, contracting, accommodations, and A/V services.- Streamlined trade show logistics, including shipping and setup of materials and equipment.- Developed systems to optimize audits and organize paperwork using Excel databases.- Managed invoices, purchase orders, and customer agreements with precision.- Coordinated complex travel schedules and trip logistics for executives.- Fostered cross-functional collaboration with marketing, sales, engineering, HR, accounting, and customer support teams.Focused on delivering smooth event operations and fostering strong internal partnerships to drive success. Show less

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  Aquatic Solutions

  Aug 2012 - Feb 2013

  System Development and Documentation Coordinator

  Key Responsibilities and Achievements:- Reviewed all documentation to ensure accuracy, quality, and compliance with organizational standards.- Designed and documented systems to optimize operations for Aquatic Solutions and Scuba Pool Repair.- Defined and authored position agreements for current and proposed roles, supporting organizational clarity and growth.- Developed and managed operating budgets for each department, ensuring financial alignment and sustainability.- Oversaw payroll, accounting, and bill payment processes using QuickBooks, ensuring accuracy and efficiency.- Evaluated timecards for compliance with regular and overtime hour policies.- Supported HR functions, including new hire orientations, exit interviews, and departmental meetings, fostering a positive work environment.- Monitored employee performance and implemented improvement plans to drive productivity and growth.- Addressed and resolved payroll inquiries and maintained compliance with HR policies.- Applied market research insights to design and modernize programs, enhancing company offerings.- Coordinated efforts across multiple departments to execute contracts, implement strategies, and improve company effectiveness.- Conceptualized future program components and implemented strategies to drive organizational efficiency and success.This role required a balance of strategic thinking, operational expertise, and collaboration, enabling me to contribute to long-term company improvements and a more streamlined workflow. Show less

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  ClickSoftware

  Feb 2013 - Jan 2020

  Key Responsibilities:- Collaborated with prospects to understand their business requirements and challenges, positioning ClickSoftware as the ideal solution.- Designed and delivered customized demonstrations to showcase product capabilities and evoke confidence in our technology infrastructure.- Partnered with sales teams to develop strategic approaches that addressed customer pain points while maximizing business value.- Addressed technical objections throughout the sales cycle, ensuring a seamless path to adoption.- Developed and implemented technical sales strategies tailored to customer goals, emphasizing measurable ROI and efficiency gains.- Acted as a trusted advisor by offering insights on industry trends and best practices, fostering long-term relationships with clients.Impact:Through my efforts, I helped remove technical barriers in the sales process, empowering organizations to transform their field service operations with innovative, scalable solutions. My work contributed directly to driving revenue growth and enhancing customer satisfaction. Show less Key Responsibilities and Achievements:- Traveled nationally to engage with carrier partners and customers, delivering clear, impactful company messaging to foster alignment and trust.- Grew sales within the West region by building strong, strategic partnerships with major carriers, including Verizon Wireless, AT&T, Sprint, and T-Mobile.- Developed collaborative relationships with strategic data partners to integrate products/services and penetrate key accounts.- Directed and coordinated marketing strategies to promote products and services, ensuring alignment with senior management objectives.- Launched and managed monthly email campaigns targeting the West and South Central markets, driving awareness and engagement.- Organized and participated in promotional activities and trade shows, strengthening the company’s presence in key markets.- Delivered solution sales training and managed sales channels for Sprint, AT&T, and Verizon Wireless, equipping teams to meet and exceed sales objectives.- Worked closely with marketing teams to drive external promotion of programs, initiatives, and product launches.Through a combination of strategic planning, collaborative leadership, and customer-focused execution, I successfully expanded market share, deepened carrier relationships, and contributed to the overall growth and success of the organization. Show less Key Achievements and Responsibilities:- Designed and implemented marketing initiatives that increased company visibility, customer engagement, and sales performance.- Led impactful training sessions for carrier partners and customers, boosting lead quality and driving higher sales volumes.- Identified customer needs, crafted tailored sales strategies, and consistently negotiated and closed deals with a high success rate.- Prospected and conducted in-person sales meetings with business leaders across the assigned territory, building strong partnerships.- Expanded existing customer relationships by reviewing services and uncovering new sales opportunities.- Demonstrated expertise in current sales trends, promotions, and customer preferences to tailor offerings effectively.- Successfully led and motivated carrier sales reps within my territory, achieving recognition as the top-performing region in the final year.- Managed all travel logistics to ensure seamless execution of meetings and sales calls.By combining strategic insights, customer focus, and leadership, I delivered measurable results and drove the success of my territory. Show less Key Responsibilities and Achievements:- Conducted in-depth customer analysis to identify needs, evaluate the impact of products/services, and determine optimal solutions to promote for revenue growth.- Built and managed a robust pipeline of prospects in the small-to-medium business (SMB) marketplace using marketing programs, inbound leads, re-seller relationships, customer bases, social networks, and outbound prospecting.- Consistently achieved and exceeded sales targets through independent efforts and by partnering with Strategic Partners to close new business.- Initiated outbound calls to prospective customers to consult, identify sales opportunities, and qualify leads based on budget, decision-making authority, needs, and timelines.- Maintained a strong track record of goal attainment through a strategic, customer-centric approach to sales.My ability to analyze customer needs, effectively manage pipelines, and deliver solutions contributed to measurable growth and long-term client satisfaction. Show less

  • Solutions Consultant

    Jan 2019 - Jan 2020

  • Western Regional Sales Manager

    Aug 2016 - Jan 2019

  • Sales Consultant

    Feb 2014 - Aug 2016

  • Account Executive

    Feb 2013 - Feb 2014
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  Salesforce

  Jan 2020 - now

  Sr. Solution Engineer at Salesforce

  Key Responsibilities:- Partner with customers to deeply understand their needs and challenges, positioning Salesforce as the ideal solution.- Design and deliver compelling, customized product demos that showcase the power and flexibility of Salesforce technology.- Leverage in-depth knowledge of customer technology ecosystems to offer tailored, scalable solutions.- Stay ahead of industry trends through ongoing training, certifications, and skill-building to maintain expertise across Salesforce products.- Collaborate with internal teams to meet and exceed quarterly and annual objectives set by leadership.- Effectively respond to RFPs and articulate how Salesforce solutions address key customer requirements.- Travel as necessary within my territory to engage with customers and build stronger partnerships.Skills:✅ Account Management✅ Software as a Service (SaaS)✅ Business Analysis✅ Solution Design & Demonstration✅ Customer-Centric SellingBy combining technical expertise with a passion for customer success, I help businesses transform the way they engage with their customers, driving innovation and growth. Show less