Alaa Al-Hato

Experience

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  Candybox

  Jun 2006 - Aug 2006

  Salesman

  • Weighed and sold candy

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  FASHION WAY

  Jan 2007 - Jan 2008

  Salesman

  • Helped customer find their desired clothing and conducted sales.• Arranged the clothing for display in-store.

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  Zain

  Mar 2008 - Oct 2010

  Customer Care Agent

  • Provided customer support and service at the call center.• Provided on floor supervision.• Served as a helpdesk officer.

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  Mövenpick Hotels & Resorts

  Mar 2012 - Feb 2013

  • Calculated daily revenues and profit.• Solved guest issues.• Checked and maintained Hotel Facilities.• Maintained the quality and comfort of rooms.• Insured the quality of the breakfast buffet menu • Check in / Check out. • Solved reception issues when they arose. • Followed up with housekeeping. • Scheduled team hours. • Check in / Check out.• Exchanged international currencies.

  • Night Manager

    Dec 2012 - Feb 2013

  • Reception Supervisor

    Aug 2012 - Nov 2012

  • Receptionist

    Mar 2012 - Jul 2012
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  Alwaseet

  Mar 2013 - Jan 2014

  Outdoor Salesman

  • Pitched Al-Waseet ad services to key and new clients.

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  IMENA Group

  Mar 2014 - Dec 2014

  Collections Officer / Accountant

  • Collected over 70,000.00 JDs out of 100,000.00 JDs of outstanding payments. • Systemized client accounts to improve the accounting process. • Issued invoices and collected payments. • Logged sales for the assets department.

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  Standard Chartered Bank

  Dec 2014 - Nov 2023

  • Delegated the ECC workflow upgrade of merging the ECC and the ACH to the clearing team. • Led Weekly briefs with the clearing team and assigned tasks equally to team members. • Checked the daily reports, signed the clearing reconciliation, and approved internal transactions up through 10 million US Dollars. • Checked internal unit transactions up through $100,000.00. • Approved the return monthly blacklist report from the Central Bank of Jordan. • Prioritized transaction categories thus speeding up the SLA. • ACS/CMO/AML/ACS • Work in projects and developing systems including testing and follow up with Vendors Show less • Improved the relations between the clearing department and rest of the bank staff by speeding up the daily work of the clearing department. • Saved 30JDs on the average daily cost of paper and sped up the transaction process by digitizing transactions; instead of sending the paperwork to “infofort”. • Reported suspicious high value checks and transactions related to money laundry to the AML (Anti Money Laundry) department. • Managed clearing reconciliation. • Cleared checks between 4,000.00 JDs to 40,000.00 JDs. • Authorized to delegate with the Central Bank of Jordan. Show less

  • Clearing and Internal Process Manager

    Feb 2019 - Nov 2023

  • Senior Operations Officer

    Apr 2018 - Jan 2019

  • Operations Officer

    Apr 2017 - Mar 2018

  • Assistant Officer

    Feb 2016 - Mar 2017

  • Account Clerk

    Dec 2014 - Jan 2016
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  Arab Jordan Investment Bank - AJIB

  Aug 2023 - now

  Assistant Relationship Manager

  • Visit clients and follow up with Account transactions.• Follow up with RM’s and control Emails.• Call back and make sure no duplicate transfers.• Open new corporate accounts.• Send statements (ledgers and Visa)• Approve cheque books.• Check transfers details and sanctions.• Adding new delegations and signatories , make sure that signature added in details • Following up with back office and Manage transactions• Make reconciliations and analysis clients account Show less