Robert Kline

Experience

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  AWI

  Oct 2005 - Oct 2007

  Data Processing

  Server monitoring for alerts or other issues.Server backups.Server patching.Warehouse equipment support.Software installs for desktops and ecommerce machines.Deskside support.

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  Distributed Systems Services, Inc. (DSS)

  Oct 2007 - Jul 2012

  Service Desk Agent

  SME for 30+ clients.Onboarding tech for new partners.Internal administrator for Card Access.Lead Support Engineer for four critical clients.Supported a myriad of environments including finance, healthcare, and government protected facilities.Preserved SLA's.Technology Consultant for application and system training.Internal trainer for new hires.Heavily involved in process improvements and incident management systems.

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  LYNX Computer Technologies, Inc.

  Jul 2012 - Feb 2020

  System Engineer

  Troubleshoot email and network issues.Provide end user support covering a blinding amount of systems.Performed on-site support for customer base for wide range of vertical markets.Leveraged extensive customer service experience to solve problems face to face.Suggest best practice improvements to existing infrastructure.Participate in on-site server upgrades and workstation installs.Assist Senior System Engineers with server, storage, and networking builds.Assume ownership of network equipment preparation during pre-deployment.Key member of rapid turnaround team onsite server deployments. Show less

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  CarbonLITE, an HPC Company

  Mar 2020 - Jul 2021

  Information Technology Administrator

  Forged vendor and OEM relationships; worked with each to review quotes, assist in installs, help maintain and plan ahead for future projects.Researched, Planned, Implemented and Maintained projects including SDWAN, VoIP and SCADA environments.Used Gantt and RACI Matrix to keep progress moving for various tasks associated with the build out.Planned out and established corporate structure standardization regarding backup routines, IP subnetting, VLANs and server shares.Performed audits on Microsoft licensing to assure compliance.Established comprehensive documentation on each sites assets; lifecycle, ownership, and location.Supported Hybrid Exchange environment using a combination of Office 365 portals, on-prem Exchange, and Powershell.Provided exceptional support for multiple sites across the country. Show less

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  Garland Communication Systems

  Aug 2021 - now

  Information Technology Manager

  The head of GCS’s IT division. Implementing best practices towards a future in cybersecurity through SaaS, Best Practices, and Smart Policies. Built MSP/MSSP program from the ground up. Hired and trained technical and sales staff. Established vendor relationships, net terms, support structure, and solution stack. Determined pricing structure, contract terms, and best practices for supporting a myriad of businesses (not just specific verticals). Leading the way in security practices, joining with GCS’s Communication division to provide exceptional service. Show less