Sigal Maayan

Experience

• 

  Central Bottling Company group ltd

  Dec 1995 - Feb 2020

  The Central Bottling Company (Coca-Cola Group in Israel) includes the following companies: Coca-Cola, Carlsberg, Prigat, Neviot, Tara Dairies, Mashkar, Tavor Winery, IBBLS and "The Central Sales and Distribution Company".• Building and developing long-term CSR strategy, along side CSR Director• Tailoring social and environmental solutions to organizational processes• Planning and leading cross-corporate projects and driving processes to assimilate corporate responsibility into core business: social responsibility (including social employee involvment), employee diversity, diversed purchasing, environmental responsibility, and reporting.• Initiating and managing strategic long-term partnerships with external stake holders• Managing social leaders from the various companies of the group, in the field of social employee involvement and leading the social leaders forum, including individual professional mentoring and group training• Managing of long term cooperation with leading CSR organizations: Ma'ala, Zionut 2000, Ru'ach-Tova and other NGO's• Ma'ala Report – responsibility for data collection from the group’s companies and reporting to Ma'ala• Partnering in matrix-like management of sustainability field: corporate forum of Environmental Managers, projects and seminars• Planning and organizing professional seminars, testimonial days and enrichment days on various CSR topics• Employee diversity – initiating and driving processes to make the organization multi-cultural, vis-à-vis recruitment functions, human resources and managers• Promoting social and diversed purchasing Show less • Establishing and managing the "Consumer Service Department" under the corporate deputy CEO and later under the VP marketing • Responsible for the consumer service process• Direct management of some 12 employees, including deputy manager and field service reps (training, performance improvement, etc.)• Setting and defining service strategy, service goals and SLA, based on a marketing approach to the consumer experience• Crafting work processes and procedures based on the service strategy and follow-up after execution• Partnering in the "Crisis Management" team and responsible for preparedness of service call-center for all scenarios• Establishing and managing of temporary marketing promotion’s call-centers in addition to the regular service call-center• 2009 Awarded Manager Show less

  • Corporate Social Responsibility and Sustainability Manager (CSR)

    Jun 2014 - Feb 2020

  • Environmental Project Manager

    Jun 2010 - Jun 2014

  • Costumer Service Manager

    Feb 2002 - Jun 2010

  • Personal Assistant to Deputy General Manager

    Dec 1995 - Feb 2002