Ranya Mamdouh

Experience

• 

  Real Soft Inc

  Feb 2013 - Dec 2014

  Sales Representative

  • Developed and managed the team to catch the monthly target.• Collaborated with customers, tried to solve their problems and developed good relations.• Handled all administrative duties, office communications and scheduled appointments.• Developed relationships with clients performing alongside Relationship Manager to ensure top level service provided to clients.

• 

  RC

  Jan 2016 - Jun 2016

  Relationship Officer

  • Plan, create, publish and share new content including original text and images.• Stay up to date with the latest social media best practices and technologies.• Interact with customers on social media, reply quickly to everyone and keep replies short andfriendly.• Manage emails, letters, phone calls and other forms of correspondence.• Comparing prices of goods from different suppliers, analyzing sales patterns and inventory levelsof existing stock.

• 

  PwC

  Jun 2016 - Jun 2016

  Audit simulation
• 

  Arab Bank

  May 2017 - Jul 2017

  Trainee

  • Managed the daily operations of the department in an efficient and effective way.• Controlled activities related to documentation and monitoring.• Communicated with management team to coordinate the system.

• 

  Vezeeta

  Aug 2017 - Oct 2019

  Customer Care

  • Identified customers’ needs, clarified information, research every issue and provide solutions.• Meet team's qualitative and quantitative targets.• Familiarity with ticketing systems and customer-oriented processes. • Ability to multi-task, set priorities and manage time effectively.• Kept records of customer interactions, transactions, comments, and complaints.• Maintained a positive, empathetic, and professional attitude toward customers at all times.

• 

  Iron Mountain

  Nov 2019 - Jan 2023

  Processor

  • Establish positive & professional relationships with the clients as a first point of contact through email communication.• Ensure that the requested information is part of the authorized people who can request information from Iron Mountain.• Ensure all requested files/boxes are scanned out before being sent out of the facility.• Ensure all services conducted for the clients are charged through a work order.• Follows data entry protocol to maintain an accurate database.• Reviewing each client's contract and entering the organization's information and the services he requests to be accurately billed.• Create barcodes for each institution, different barcodes for each box or file to keep its information.• Create an account number for each institution and an account number for each branch or department inside the institution to facilitate the accounting and service process.• Audit the work of the work team after completing their work to ensure that there are no errors.• Distribution of work to the work team and create roster to go through every month.• Responsible for training each new employee on the job and its nature.• Follow-up on all questions, issues & complaints and ensure they are handled and responded to as per Iron Mountain standards in a timely manner. Show less

• 

  ONAS TECH

  Feb 2023 - Feb 2025

  Office Manager & HR

  • Responsible for day-to-day administrative tasks, managing office operations, providing assistance to staff, and ensuring efficient office equipment maintenance. • Support the GM in administrative tasks and special projects as needed.• Track monthly bills and manage relationships with vendors, ensuring timely payments and effective collaboration.• Implement and maintain office policies and procedures to ensure a productive work environment.• Responsible for recruiting, screening, interviewing, and placing workers.• Handles employee relations, payroll, benefits, and training.• Prepare agendas for meetings, briefing materials and presentations as needed to support the CEO.• Support other Senior Management staff on other projects as needed. Show less

• 

  Blu EV

  Feb 2025 - now

  Human Resources Specialist