Ivelina Dimitrova

Experience

• 

  Hotel Central - Razgrad

  Nov 2012 - Nov 2014

  Receptionist

  Main activities and responsibilities:- Welcoming the hotel visitors- Checking guest in and out- Issuing room keys- Answering the incoming phone calls- Making necessary calls- Taking reservations - Providing guests with information, answering their queries- Dealing with guests’ complaints- Bill and Invoice issuing - Cash handling- Filling other necessary documents regarding the guests, the hotel managers and the police- Controlling inventory relevant to the reception area- Tidying and maintaining the reception area- Welcoming the hotel visitors- Checking guest in and out- Issuing room keys- Answering the incoming phone calls- Making necessary calls- Taking reservations - Providing guests with information, answering their queries- Dealing with guests’ complaints- Bill and Invoice issuing - Cash handling- Filling other necessary documents regarding the guests, the hotel managers and the police- Controlling inventory relevant to the reception area- Tidying and maintaining the reception area Show less

• 

  PFC Ludogorets 1945

  Dec 2014 - Jul 2019

  Main activities and responsibilities:- Administration of PFC Ludogorets 1945 online store content- Entering and processing all incoming orders (via telephone, email and online store)- Answering customers' questions regarding ordering processes, delivery and items characteristics- Resolving customer complaints by investigating problems and developing solutions- Preparing reports connected to the sales processes using "GenSoft MoneyWork" software and Microsoft Excel- Posting on Facebook official shop account of the club, replying to messages- Brainstorming and developing ideas for creative marketing campaigns - Recommending changes in products, service, and policy by evaluating results and competitive developments. Show less Main activities and responsibilities:- Greeting customers and ascertain what each customer wants or needs- Selling items and football clothing- Selling tickets, using "BGBileti" ticketing software- Bills and Invoices issuing using "GenSoft MoneyWork" software - Cash handling- Maintaining knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.- Answering questions regarding the store and its merchandise.- Exchanging merchandise for customers and accept returns- Helping customers try on or fit merchandise.- Inventory stock and requisition new stock- Maintaining records related to sales- Preparing daily reports connected to the sales using "GenSoft MoneyWork" software and Microsoft Excel Show less

  • Sales Specialist

    Apr 2017 - Jul 2019

  • Sales Assistant / Cashier

    Dec 2014 - Apr 2017
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  Astratex a.s.

  Jan 2020 - now

  • Country Manager BG market

    Jan 2021 - now

  • Marketing Specialist BG market

    Jan 2020 - Dec 2020