Ebuka Oguno

Experience

• 

  Industrial attachee

  Sept 2007 - Feb 2008

  Brecco
• 

  SEAMFIX

  Oct 2015 - now

  1. Lead the design and set-up of Seamfix’s project management office, establishing the PMO as a central function within Seamfix. 2. Setting project goals and coming up with plans to meet those goals.3. Ongoing management and continuous improvement of the PMO - ensuring that Mind has the project management capabilities to deliver large complex projects across our internal operations and strategic implementation.4. Maintaining project timeframes, budgeting estimates and status reports.5. Managing resources for projects, such as computer or software resources and employees.6. Leads other sub-team currently under PMO (Customer Success & Field Operations Team)7. Coordinating project team members and developing schedules and individual responsibilities.8. Using project management tools to track project performance and schedule adherence.9. Conducting risk assessments for projects within product teams.10. Organizing meetings to discuss project goals and progress.11. Provide strategic guidance to executive leadership on how project management can contribute to achieving overall business success. Show less  Provides leadership to the Client Account Management team, and other combined roles within the team such as project management and customer success Sustained revenue by bringing in new customers and continuously connecting with established accounts. Satisfied customers through efficient payment processing and delivery coordination. Approached and solved work problems with initiative and knowledge of technical operations. Participated actively in business development and customer conversion Developed solid relationships with staff and customers. Collaborated with team members to meet daily demands and handle projects. Managed the setup of the team's OKRs and drive the team to ensure these OKRs are met. Accommodated wide-ranging customer experience levels by adjusting technical support strategiesand providing training to team members to ensure they were well-grounded on the product. Ensured the team maintained detailed records of interactions with customers, including contacts, fulfilment actions, and processing of support agreements. Show less  Oversees all aspect of product such as prioritization, overseeing the development, business goals and revenue generation Managed requirement gathering for both NIMC and NIBSS Android mobile enrollment projects. Participated in product design sessions, ideation, work breakdown and prioritization. Managed product deliverables at all stages, from planning and development through quality control and final review. Interacted confidently with clients throughout projects, presenting updates, incorporating feedback, and redirecting concerns. Collaborated with the customer's Quality assurance team to test the product to ensure delivery is in conformance with requirements.  Prepared required product documentation and user manuals Acting as a primary liaison between the client, internal stakeholders and the development team Show less  Managed BioRegistra products lifecycles, including defining required features and roadmaps and working closely with engineering to deliver successful results. Informed product roadmap by incorporating information from market research, consumer trends, and customer specifications. Coordinated successful product deployment by partnering effectively with marketing, sales, and support teams. Enhanced satisfaction by offering customers and partners product support with technical and service issues. Managed the Integration of AutoTop reseller Apis by Fidelity Bank. Maintained and managed required product deliveries for iTranscript for UNN and Unical Show less  Managed product implementation for BioRegistra and other Seamfix Products for Enterprise customers Gathered requirements and built scopes based on information from customers, subject matter experts, and internal stakeholders. Enhanced satisfaction by offering customers and partners product support with technical and service issues. Identified, prioritized, and pursued potential customers within the Pension Fund Administration space. Contributed to the successful adoption of Bioregistra for implementation in the NGO space and supported ACT foundation a leading grant make to use BioRegistra for their grant cycle. Show less  Managed the implementation of civil servants' biometric capture and audit project for ghost workers elimination in multiple states such as Adamawa, Katsina & Nassarawa states in Nigeria Maintains positive and supportive working relationships with key client contacts, vendors etc Liaises with Backend Support to ensure fulfilment of project requirements in readiness for deployment, and escalates all tech challenges to techteam Liaises with Operational Support to ensure materials needs and cost plan for the project Manages assigned projects by self or in concert with other project managers Provide competitive research information as necessary to assist in project development Attends demo and/or Business Development sessions for new projects Show less

  • Head, PMO

    Jan 2024 - now

  • Lead Client Account Manager

    Jan 2020 - Apr 2024

  • Product Owner (NIMC/ NIBSS Android Enrollment Softwares)

    Aug 2019 - Apr 2024

  • Product Manager (BioRegistra, AutoTopUp & iTranscript)

    Jan 2019 - Dec 2019

  • Project Implementation Manager

    Mar 2018 - Dec 2018

  • Quality Assurance Manager (UNN iTranscript project)

    Oct 2016 - Feb 2018

  • Project Manager ( Biometric data capture projects)

    Oct 2015 - Dec 2016
• 

  OHEJ Technology

  Jun 2017 - Oct 2020

  Co-Founder & Creative Director