Tracey Johnson

Experience

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  Management Science Associates, Inc.

  Jan 2007 - Jul 2013

  Project Lead/Software Trainer

  Marketing Solutions for Consumer Packaged Goods (CPG) manufactures*Lead the first operation team to perform 50% of their development, automation, and testing with rapid time to delivery and outside the waterfall methodology*Accelerated quickly in the company advancing from data processor, data specialist, data analyst, coding supervisor, implementation specialist, auditor, business support and project coordinator to project lead and software trainer*Project management and operations management of top manufacturers and their data factories through the deliverable process*My team became the model for all other factories for documentation, testing, checks, and time to delivery. Several of the programs, models, and processes we created were propagated by the design team to the other clients Show less

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  Pennsylvania State Government

  Jan 2014 - Dec 2014

  IT Consultant/Software Trainer

  Trained operations to be investigators of errors instead of monitors*Provided training on Appworx job scheduling software, SQL Basics, and SharePoint *Managed operations personnel until a manager was hired and trained*Created and managed business cases for process improvements*Designed, created and tested custom reports, processes and standard operating procedures documents for historical job analysis, metrics, forecasting, auditing, process changes and investigations

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  Spectrum Lead Corp

  Jan 2016 - Dec 2016

  System Engineer

  Automation with Perl and hardware redesign*Monitored, inventoried, labeled, networking, troubleshooting and maintenance of over 200 servers as well as enhancements to the server room and cabling across two floors*Automation and process improvement of manual processes*Report generation for the insurance division

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  WordsToWorks Ministries/GoInflatables

  Jan 2017 - Sept 2020

  Solutions Consultant

  Operations and project management of accounting, data entry, web development, social media, database and development.*Increased sales by 50% during Covid19. Decreased advertising costs by 93% and increased coverage.*Increased internet traffic to the GoInflatables website by 127% with a new website, CRM, and database which increased revenue and streamlined administrative processes.*Conduct training on a wide variety of software applications, created SharePoint, SOP's, and training documentation for all departments.*Implemented SEO across social media and website. *Implemented analytics and metrics with a focus on ROI for all projects and positions.*Client service of all third-party vendors and digital customer service and tech support as needed. Show less

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  PAX Technology

  Sept 2020 - now

  Reporting Administrator

  RMA Manager, Reporting Administrator and IT Specialist.