Tony Marano

Experience

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  Xerox Corporation

  Jan 1983 - Jan 2014

  Managed Large and small scale projects for our clients. This included day forward as well as backfile imaging projects.Also, major hardware installations, including competitive knockouts,software and security updates, Responsible for project start up, sourcing, training and meeting all SLA's through project completion or hand-off Major account responsibilities including: same account revenue growth, customer satisfaction, achieving SLA's, expense control,overall margins and profitability for the services provided. . Experienced in the following Vertical Markets: Pharmaceutical, Banking & Finance, Education and Technology. Managed teams of technicians throughout New Jersey. Responsibilities included: Customer Satisfaction, sourcing, training, managing vehicle fleet, parts and tool inventory, product reliability and expense control.

  • Project Manager

    Jan 2007 - Jan 2014

  • Client Services Account Manager

    Jan 2002 - Jan 2007

  • Field Service Manager

    Jan 1997 - Jan 2002

  • Technical Instructor

    Jan 1989 - Jan 1997

  • Field Service Technician

    Jan 1983 - Jan 1989
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  Clover Imaging Group

  May 2015 - Sept 2018

  National Product and Technical Support Manager

  Customer Service Professional responsible for providing World Class Customer Service through the administration of the Technical and Product Support Call Centers throughout the country.