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Jackie Wilson

Jackie Wilson

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  • Timeline

  • About me

    Assistant Vice President, Project Manager at U.S. Bank

  • Education

    • VCSU

      1991 - 1992
      None English Education

      English Education major with Spanish minor

    • North Dakota State College of Science

      1989 - 1991
      Pre-education EDUCATION

      Activities and Societies: Lady Wildcats Basketball Team, Wildcat Singers Performance Choir

    • North Dakota State University

      1992 - 1994
      Bachelor of Arts (BA) English Language and Literature, General

      English major with Spanish minor

  • Experience

    • U.S. Bank

      Jan 1996 - now

      Assistant Vice President Officer Specialize in Jumbo mortgages > $1 million and Investment properties. Worked with a team of about 30 service advisors every month for improving customers' experience. Trained new and existing employees. Worked incoming customer disputes and merchant rebuttals Assist customers with incoming phone requests and set up customer auto payments

      • Senior Consultant

        Oct 2019 - now

      • Operations Project Manager

        Jan 2015 - Oct 2019

      • Mortgage Underwriter

        Jan 2007 - Jan 2015

      • Service Quality Analyst

        Jan 2004 - Jan 2007

      • Trainer

        Jan 2000 - Jan 2004

      • Disputes Representative

        Jan 1997 - Jan 2000

      • Customer Service Representative

        Jan 1996 - Jan 1997

  • Licenses & Certifications