
Robert Shoniwa
Sales And Marketing Representative

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About me
Customer Experience | Customer Success | Customer Advocacy | Operations
Education

Oxbridge Academy
2020 - 2020Short Learning Programme Digital Communication and Media/MultimediaConceptualized digital marketing techniques: Search Engine Optimization, Search Engine Marketing, Email Marketing, Social Media Marketing, Inbound Marketing, Content Marketing, and Web Analytics to reach the target audience.

Oxbridge Academy
2019 - 2020Short Learning Programme Customer Service Support/Call Center/Teleservice OperationContact Centre OperationsClient Services and Human Relations Contact Centre Operations Consumer Behaviour

Kwekwe Polytechnic
2012 - 2012Marketing/Marketing Management, General National CertificateAble to display an elementary but broad scope of knowledge in the field of business and linking marketing activities to the functioning of organizations.Explaining the theories typically applied in the field of marketing and business management.Learnt how to solve elementary marketing and business problems.Gained knowledge on accessing, processing and applying foundational marketing information, in view of ethical behavior.

Midlands State University
2013 - 2016Bachelor of Commerce - BCom Marketing Management 2.1 (Second upper class)Communication skills: able to use of visual, mathematical and language skills in the modes of oral and written presentation.Self-management and leadership skills: over the 4 years, l learnt social intelligence which l developed and applied, including empathy, teamwork, negotiation, influence, and leadership.Creative thinking: capable of solving complex problems, exposure to various creative thinking toolkits concept to solve challenges throughout all modules grasped.Technical… Show more Communication skills: able to use of visual, mathematical and language skills in the modes of oral and written presentation.Self-management and leadership skills: over the 4 years, l learnt social intelligence which l developed and applied, including empathy, teamwork, negotiation, influence, and leadership.Creative thinking: capable of solving complex problems, exposure to various creative thinking toolkits concept to solve challenges throughout all modules grasped.Technical knowledge of the concepts and the know-how across all areas of business management, with a focus on marketing.Critical thinking and quantitative techniques: learnt how to define the actual challenge, understand the context, interpret data and make informed decisions. Show less
Experience
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Datlabs (Pvt) Ltd
Dec 2014 - Feb 2016Sales And Marketing Representative
AGL Group
Jun 2018 - Aug 2019Digital Marketing and Sales Representative
Oxbridge Academy
Sept 2019 - Apr 2022Student Advisor
Humana
Aug 2022 - Mar 2023Health Insurance Agent
Cox Communications
Mar 2023 - Jun 2024Technical Support Associate
Qualys
Oct 2024 - nowCustomer Experience Specialist
Licenses & Certifications
- View certificate

Finance Foundations: Risk Management
LinkedInApr 2021 - View certificate

Social Media Marketing: Strategy and Optimization
LinkedInMay 2021 - View certificate

Digital Marketing Foundations
LinkedInMay 2021 - View certificate

Career Advice from Some of the Biggest Names in Business
LinkedInFeb 2021 - View certificate

Learning to Write Marketing Copy
LinkedInSept 2020 - View certificate

Online Marketing Foundations
LinkedInSept 2020 - View certificate

B2B Foundations: Social Media Marketing
LinkedInSept 2020 - View certificate

Business Analytics: Marketing Data
LinkedInSept 2020 - View certificate

Marketing Tools: Digital Marketing (2019)
LinkedInAug 2020 - View certificate

Phone-Based Customer Service
LinkedInSept 2020
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