Robert Shoniwa

Robert Shoniwa

Sales And Marketing Representative

Followers of Robert Shoniwa223 followers
location of Robert ShoniwaRaleigh, North Carolina, United States

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  • Timeline

  • About me

    Customer Experience | Customer Success | Customer Advocacy | Operations

  • Education

    • Oxbridge Academy

      2020 - 2020
      Short Learning Programme Digital Communication and Media/Multimedia

      Conceptualized digital marketing techniques: Search Engine Optimization, Search Engine Marketing, Email Marketing, Social Media Marketing, Inbound Marketing, Content Marketing, and Web Analytics to reach the target audience.

    • Oxbridge Academy

      2019 - 2020
      Short Learning Programme Customer Service Support/Call Center/Teleservice Operation

      Contact Centre OperationsClient Services and Human Relations Contact Centre Operations Consumer Behaviour

    • Kwekwe Polytechnic

      2012 - 2012
      Marketing/Marketing Management, General National Certificate

      Able to display an elementary but broad scope of knowledge in the field of business and linking marketing activities to the functioning of organizations.Explaining the theories typically applied in the field of marketing and business management.Learnt how to solve elementary marketing and business problems.Gained knowledge on accessing, processing and applying foundational marketing information, in view of ethical behavior.

    • Midlands State University

      2013 - 2016
      Bachelor of Commerce - BCom Marketing Management 2.1 (Second upper class)

      Communication skills: able to use of visual, mathematical and language skills in the modes of oral and written presentation.Self-management and leadership skills: over the 4 years, l learnt social intelligence which l developed and applied, including empathy, teamwork, negotiation, influence, and leadership.Creative thinking: capable of solving complex problems, exposure to various creative thinking toolkits concept to solve challenges throughout all modules grasped.Technical… Show more Communication skills: able to use of visual, mathematical and language skills in the modes of oral and written presentation.Self-management and leadership skills: over the 4 years, l learnt social intelligence which l developed and applied, including empathy, teamwork, negotiation, influence, and leadership.Creative thinking: capable of solving complex problems, exposure to various creative thinking toolkits concept to solve challenges throughout all modules grasped.Technical knowledge of the concepts and the know-how across all areas of business management, with a focus on marketing.Critical thinking and quantitative techniques: learnt how to define the actual challenge, understand the context, interpret data and make informed decisions. Show less

  • Experience

    • Datlabs (Pvt) Ltd

      Dec 2014 - Feb 2016
      Sales And Marketing Representative
    • AGL Group

      Jun 2018 - Aug 2019
      Digital Marketing and Sales Representative
    • Oxbridge Academy

      Sept 2019 - Apr 2022
      Student Advisor
    • Humana

      Aug 2022 - Mar 2023
      Health Insurance Agent
    • Cox Communications

      Mar 2023 - Jun 2024
      Technical Support Associate
    • Qualys

      Oct 2024 - now
      Customer Experience Specialist
  • Licenses & Certifications