
Ayanda Zwane
Leadership Program

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About me
customer service agent and Social media agent
Education

Malpark business school
2012 - 2013Leadership program Banking and Financial Support ServicesBanking cecter Financial services and banking
Experience

First National Bank
Apr 2012 - May 2013Leadership ProgramBank tellerWithdrawal and deposit Atm assistant Collection consultant Opening account Statements Loans

Standard Bank South Africa
Jun 2013 - Jul 2014Payroll ClerkActivation of account Working under Mc Donald Alocations Withdrawal and deposit Invoices

Unlimited Services
Jan 2014 - Mar 2015Insurance AgentDirect marketing Selling cash benefits planLife insurance policy Hospital plan Target driven

MTN
Feb 2015 - Sept 2016Callcenter AgentAssistant with airtime, data, and phone settings Building customer support Phone support system Prepaid phone card and Sim swap

Kargo national logistics
Nov 2016 - Oct 2017Customer Service ConsultantWelcoming clients Booking collections Tracking waybillsFax and email / scanningTransfering calls taking quotations office adminInvoices Taking massages

Tsogo Sun
Feb 2018 - Dec 2019Cash ups, credit card balance,cash,chips and voucher,counting of cash , auditing, office admin
Night Auditor
Feb 2018 - Dec 2019Night Auditor
Feb 2018 - Dec 2019Night Auditor
Feb 2018 - Dec 2019Cash Officer
Feb 2018 - Dec 2018

Aramex logistics
Apr 2018 - Aug 2018Customer Service RepresentativeTaking special trips, booking collections, quotations dealing with queries for different branch, agents and customer's, taking calls and traking parcels responding to emails updating parcels.

Metropolitan
Apr 2020 - Aug 2022Financial AdvisorSelling funeral, life cover, investment and retirement plan and hospital plan to potential customers

Aramex South Africa
Apr 2022 - nowTaking callsTaking emailsLive chatsPre -alertsTrackingBooking collectedBooking international collectionSocial media agent Global cases
Social media agent
Sept 2022 - nowCustomer Service Representative
Apr 2022 - Sept 2024
Licenses & Certifications
- View certificate

De-Escalating Conversations for Customer Service
LinkedInApr 2023 - View certificate

Overcoming Imposter Syndrome
LinkedInDec 2023
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