Jesus Henriquez

Experience

• 

  Atlantic International BPO

  Feb 2018 - Jul 2018

  Sales Representative

  - Offer customer service and technical support- Sell ​​products and/or services- Answer inquiries- Provide all the information that a client or consumer needs.

• 

  Sutherland

  Aug 2018 - Feb 2020

  Collector

  - Help customers solve their issues in a timely manner and creative way. - Educate & motivate customers through the collections process & available payment options. - Answer and diagnose technical inquiries regarding customers’ accounts and provide effective solutions.

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  Sitel Group

  Jul 2020 - Oct 2021

  Customer Service Agent

  - Handle customer complaints, provide appropriate solutions and alternatives within the time limits follow up to ensure resolution. - Manage large amounts of incoming phone calls. - Build sustainable relationships and trust with customer accounts through open and interactive communication.

• 

  Lean Staffing Solutions

  Sept 2021 - Apr 2022

  Logistics Coordinator

  - Report on the status of the loads and any other news that arises during the movement of the goods. - Obtain the necessary documentation to complete the assigned logistics activities, whether in the air, maritime or land fields. - Meet the goals and expectations set by the client and/or immediate Supervisor.

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  Asurion

  May 2022 - Jul 2022

  Technical Support Specialist

  - Troubleshoot technical issues for our customers' personal devices; Assess concerns and problems, identify and implement solutions, and assist customers with troubleshooting steps. - Obtain detailed information on home and other product protection offerings to sell to customers with confidence and accuracy.- Use call center technology to enter, track, and report customer issues.- Meet metrics for call measurements and sales targets; receiving feedback/coaching/training from the management team, including coaches, quality analysts, etc. Show less

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  Unifi BPO

  Jul 2022 - Oct 2022

  Customer Service Department
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  Xenon Freight Solutions

  Oct 2022 - Dec 2022

  Backoffice Support
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  Princess Cruises

  Nov 2022 - Nov 2023

  Assistant Manager

  Customer Service Skills: Interacting with clients or customers providing support, answering queries, or resolving issues.Social Media Management: Depending on the client's needs, managing social media profiles and content were part of the VA's responsibilities.Language Skills: Fluency in multiple languages, especially when working with international clients.Problem-Solving Abilities: Being resourceful and able to solve problems independently.

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  Future First Criminal Law

  Jan 2024 - May 2024

  Client Services Manager