Kendall Ledet

Experience

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  Best Buy

  May 2004 - Sept 2008

  Computer Technician
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  HP

  Sept 2008 - Jun 2013

  IT Operations Support Analyst

  Led the IT operations team to complete server builds as part of the global infrastructure technology and operations team. Served as the backup problem and change manager for projects and performed root cause analysis to develop and document resolutions. Supported the consolidation from seven to four major data centers, overseeing consolidation, transformation, and decommissioning of hardware.• Quickly mastered Data Protector and became the subject matter expert for internal teams • Configured, scheduled and maintained filesystems and databases: MSSQL, Oracle, SAP, Lotus and SAP HANA database integration backups in compliance with business standards and demand• Improved the backup SLA performance from 94% to 99%, thereby reducing backup incidents and maintaining a data restoration SLA of 100%• Integrated teams managing remote 30+ remote data center locations into a centralized backup operations model and assimilated the external support staff into the 24/7 support model• Migrated data via physical tape and local and wide area networks for Oracle, SAP and SQL database migrations, refreshed databases, and enabled the backup of large databases up to 80 TB • Invited to deliver a three-week training course to offshore teams from Malaysia and established backup operations escalation playbooks and runbooks Show less

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  DXC Technology

  Apr 2013 - Nov 2018

  IT Engineer and Developer

  Support four separate IT environments, including DXC internal IT, Micro Focus, Hewlett Packard Enterprise, and HP Inc. Expertise in physical and virtual tape backup, network attached storage (NAS), virtual cloud storage, and bare-metal restore for UNIX, Linux, Windows, and Solaris environments. • Architect and deploy backup infrastructure for 40,000+ servers storing over 41 PB of user data monthly and work within strict SLAs with a record of maintaining 99% backup success rates• Expand internal business processes for end-to-end backup solutions to support three external accounts following the separation of HP Inc. and Hewlett Packard Enterprise and the HPE spin-mergers with CSC and Micro Focus• Champion the development of packaged backup solution offerings with scaled bills of materials required to meet the backup needs of various-sized remote data centers• Lead the development team to create scripts, develop backup development tools, and create roadmaps for monitoring, automated restart, failure incident creation, metadata mining, and validation• Manage projects to redesign and perform software upgrade regression testing for an enterprise-wide backup infrastructure to remediate security vulnerabilities, mitigate risks in the environment and enable product enhancements• Perform firmware and software upgrades for HPE StoreOnce and HPE Data Protector software based on new features, product fixes, and testing releases Show less

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  Transech, LLC

  Nov 2018 - now

  Systems Engineer