Agustin Torroba

Experience

• 

  Senoble Iberica SL

  Jun 2006 - Dec 2006

  Ingeniero de planificación

  Planning Engineer. Schedule the weekly production of dairy products in food industry.Stocks arrangements.Support to shipment department.

• 

  Grupo Pedralbes SA

  Jan 2007 - Oct 2008

  Jefe de producción

  Supervising and promoting the development of 99 semi-detached houses in Arroyomolinos (Madrid).

• 

  Independiente / Freelance

  Jun 2007 - Feb 2013

  Ingeniero de proyecto

  Creation, development and execution of engineering projects:- Electrical installation.- Fire protection.- Acoustics protection.- Heating and cooling systems.- Standardization of modified vehicles.

• 

  HES-SO Haute école spécialisée de Suisse occidentale

  Mar 2013 - Jan 2014

  Ingeniero adjunto

  Assistant engineer and consultant for the Department dedicated to powder technologies and advanced materials.- To execute projects linked to casting processes.- Development of new materials using the powder technology.- Mechanical characterization of new materials with shape memory.

• 

  ESI Group

  Feb 2014 - Nov 2021

  Ingeniero simulación numérica

  Senior quality control engineer, and member of the central support team.- Quality control of new and existing developments in the software.- Support to L1-level support and directly to specific customers.- Creation of training and educational material.

• 

  Metaco

  Nov 2021 - May 2023

  Ingeniero superior de soporte técnico

  - Technical support to customers.- Ticket management to level L3 for resolution.- Basic and advanced training to customers.- Documentation and maintenance of training material.

• 

  Ripple

  May 2023 - now

  Software Engineering Manager

  Coordinates the process and performance of customer support • Develop and maintain processes and procedures for technical assistance.• Defines and monitors KPIs according to customer contracts.• Maintain a close link with the Enablement and Technical solutions teams throughout the go-live phase• Actively participates in the training of levels 1 and 2.• Regularly participate in level 2 to maintain in-depth technical knowledge.Participates in the continuous improvement of the product quality• Work with the various QA resources to define the key elements and scenarios of the quality assurance plan.• Help in setting up quality reports thanks to customer feedback through the support channel .• Provide feedback from the support team to enrich the Quality roadmap.• Develop “bot” or microservices for internal testing and customer’s applications.• Assist to the main QA team in the validation of new features, capabilities or release candidates.Ensure knowledge transfer between the Engineering, Product and Customer teams.• Provide input to the Enablement team for the drafting of documentation and the training plan.• Together with the Head of Operations, provides the key elements of the new versions to the customer service "Technical solutions" team.• Provide and maintain quality test progress to inform the Product team. Show less