Amit Verma

Experience

• 

  Sysnet Global Technologies

  Mar 2013 - Feb 2015

  Technical Focal for Pan India

   Providing technical Support to the Customers who purchase IT products (Laptops, Desktops, Printers, Mobiles, wireless devices etc.) from HP and Lenovo.  Attending High end Customers Technical calls (Customers who purchase bulk IT Products) personally and making my customers completely satisfy. Providing Customers with Appropriate Technical Solutions. Assigning appropriate Engineer for installation of products like Desktops, Laptop, High end Printers etc.  Give Technical Training to Newly Hired Engineers and telephonic support. Diagnose, troubleshoot failures and service all range of products, which include Desktop PCs, Notebooks, and Server. Work with HP and Lenovo product specialists in closing any field related issues. Show less

• 

  Concentrix India

  Sept 2014 - now

   Providing technical Support to the Customers who purchase IT products (Laptops, Desktops, Printers, Mobiles, wireless devices etc.) from HP and Lenovo.  Attending High end Customers Technical calls (Customers who purchase bulk IT Products) personally and making my customers completely satisfy. Providing Customers with Appropriate Technical Solutions. Assigning appropriate Engineer for installation of products like Desktops, Laptop, High end Printers etc.  Give Technical Training to Newly Hired Engineers and telephonic support. Diagnose, troubleshoot failures and service all range of products, which include Desktop PCs, Notebooks, and Server. Work with HP and Lenovo product specialists in closing any field related issues. Attend regular trainings conducted by HP and Lenovo to improve upon my product knowledge, technical and troubleshooting skills. To Work in close with my Team in terms of repair Turn-Around-Time, Product re-repairs and customer escalations. Giving Trainings to CC and field team as well as. Working with china team for product manufacturing issues. Creating tips, providing solutions to team for known issues. Show less

  • L2 Engineer

    Sept 2014 - now

  • L2 team lead technical support for Lenovo Process

    Sept 2014 - now