Sabrina V.

Experience

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  ZO Skin Health, INC

  Apr 2015 - May 2017

  As the Sales Administration Specialist, I work directly with the internal sales structure as well as Account Executives in the field . I help with planning seminar coordination for sales support, offer materials to the field members in order to support their endeavors, as well as submit monthly forms and trackers internally. I compile all position guidelines and materials for any new hires as well as consistently send updated versions to current field members. Working in an operations-based Customer Service department, my responsibilities include inputting orders, troubleshooting order issues, interacting with both sales representatives and medical offices, responding to Contact-Us emails, constructing and mailing welcome gifts to medical offices, scanning and organizing files, and other day to day office work.

  • Sales Administration Specialist

    Jan 2017 - May 2017

  • Senior Customer Relations Specialist

    Apr 2016 - Jan 2017

  • Customer Service Representative

    Apr 2015 - Dec 2016
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  Coastal Kitchen Restaurant

  Jul 2017 - Aug 2018

  Server/Bartender

  Quickly moved into a position of seniority. Deemed one of lead trainers and granted closing/opening responsibilities.

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  Personal Assistant

  Oct 2018 - Jan 2021

  Provided care to two children and pets while maintaining an organized home across two households. -Maintained trusted relationship with two heads-of-households through effective communication while managing children’s activities, education, and travel. -Booked appointments and interacted directly with vendors to meet the diverse and often-changing needs of the Sosa Family. -Cared for children with high attention to detail ensuring the safety and wellbeing of two children. Provided direct care including feeding, medications, and general organization of all activities. -Achieved high levels of productivity with effective time management and organization, ensuring the needs of both clients were met. Show less Managed personal and work related affairs of executive and household of five.-Served as point of contact for all vendors and external contacts including maintaining schedules, completing errands and arranging travel with superb attention to detail and organization. Maintained positive and consummately professional demeanor, instilling trust in all professional relationships.-Organized and facilitated after school activities for three children including research, registration, payment, and transportation. Ensured children’s activities met the scheduling needs of greater family. -Sourced and secured vendors for cross-country move and domestic travel ensuring seamless experience for family. Processed sensitive data and handled all correspondence with uncompromised integrity and confidentiality. Show less

  • Family Assistant

    May 2019 - Jan 2021

  • Personal Assistant

    Oct 2018 - May 2019
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  Rêv Worldwide

  Sept 2019 - May 2022

  Lead Account Manager

  Achieved two promotions while driving customer service for international customers of mid-size fintech startup.-Deliver seamless experience to customers navigating product questions and issues using appropriate resources and channels to present effective solutions to client’s needs within 24 hours of submission. -Collaborate cross-functionally & maintain knowledge of company and industry best practices to inform all client interactions with up-to-date internal changes. Address customer needs through partnership with Finance, Risk, Global Support, IT, Executive, and Legal departments.-Spearhead Quality Assurance, ensuring customers receive outstanding product and service experiences while adhering to strict regulatory and compliance guidelines, policies, regulations, and requirements. -Oversee operations to support 100+ customers per week handling customer inquiries and resolving issues while leading department in client satisfaction. Show less

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  U.S. Department of State

  Jun 2021 - Aug 2021

  Critical Language Scholarship Recipient

  I successfully completed the eight-week Russian language program. The Programwas hosted by University of Nizhny Novgorod located in Nizhny Novgorod, Russia. Program components included approximately 20 hours each week of activities: synchronous classes, meetings with conversation partners, individual consultations with instructors, cultural engagement activities, and asynchronous assignments.

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  UShip

  May 2022 - now

  I maintain client accounts from onboarding and beyond and serve as liaison for any and all client facing and internal services including:-Integration Initiatives-Mediation/Disputes-Account growth/Business development-Policy implementation-Customer advocacy-Cross team collaboration-Training I manage client relationships providing excellent customer service while maintaining customer experience using the uShip platform. I aid in addressing and relaying client needs internally while managing expectations across the board. I stay available for clients with urgent needs regarding sensitive shipments while curating a more intuitive overall experience.

  • Customer Success Manager II

    Oct 2024 - now

  • Customer Success Manager

    May 2022 - Oct 2024