Kenny O.

Experience

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  AMERICAN EAGLE OUTFITTERS INC.

  Nov 2016 - Dec 2016

  Sales Associate

  • • Ensuring the smooth running of allocated store sections in a highly demanding and busy retail environment.• Demonstrating the ability to multi-task; dealing with customer requests whilst maintaining a clean store department.

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  River Island

  Aug 2017 - Sept 2017

  Retail Cashier

  • Handling cash transactions and processing online orders and returns.• Advising customers on purchase decisions.• Maintaining and exceeding daily sales target set by store manager through customer persuasion and communicating effectively with team members.

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  Wired Radio

  Oct 2018 - Mar 2020

  Radio Show Host

  Morning and Afternoon Host of Student Radio show at Wired Radio Station, Goldsmiths University

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  Goldsmiths, University of London

  Mar 2019 - Oct 2020

  • Sourcing and actualising elements for events.• Supporting the delivery of events & activities such as School visits, Applicant days, Open Days and Summer schools.• Public speaking at student life talks. • Offering admin support to student recruitment team. • Conducting research to improve students’ academic experience.• Attending frequent departmental meetings to voice students’ opinions to heads of department.• Supporting the building of communities amongst students on & off campus • Providing peer-to-peer support to facilitate student learning.• Supporting the training of new Peer Assisted Learning facilitators• Promoting PAL sessions at Student Life fairs and Campus events. • Proactively monitoring undergraduate Facebook account to engage with prospective students. • Developing responses to student enquiries• Planning, and generating written and video content on Facebook groups. Calling Goldmiths Alumni on a telephone campaign to raise funds for Goldsmiths, helping those experiencing financial hardship, providing scholarships and bursaries for some of our brightest students to enable them to make a real impact in the wider community.

  • Student Ambassador

    Oct 2017 - Oct 2020

  • Undergraduate Department Coordinator

    Sept 2019 - Jul 2020

  • Senior Peer Assisted Learning Facilitator

    Oct 2018 - Jan 2020

  • Social media content officer

    Mar 2018 - Aug 2019

  • Student Campaign Caller

    Mar 2019 - Mar 2019
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  MPC

  Jun 2019 - Jun 2019

  Work Placement

  • Running/Hospitality: Hosting and catering for clients, guests and employees.• Shadowing: The Marketing team, producer, colour grader, Data Lab & Tech Ops, 2D animators, Compositors and Motion designers in their day-to-day operations.

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  Beautonomy

  Oct 2020 - Oct 2020

  Customer Service Agent

  • Handled email enquiries and tracked queries via Zendesk and Trust Pilot to monitor customer complaints.• Used a customer service Air-table base to record and track purchase activities to improve initiative within Customer Service.• Managed shared team inbox and diary to keep ahead of daily tasks.• Processed returns and order deliveries and resolve complaints to increase customer satisfaction.

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  Ministry of Justice UK

  Dec 2020 - Jun 2021

  Administrative Officer

  • Handled post sorting, general photocopying, filing, and other ad-hoc duties for the back-office team.• Managed customer and solicitors email enquiries to provide updates on applications processes.• Processed customer application fees to aid the administration of court cases and applications.• Created and updated the in-house computer system and data input to track and secure court records and files.

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  Computacenter

  Sept 2021 - Dec 2021

  Project Administrator

  • Managed team email correspondence and calendar to keep track of enquires and designated tasks.• Maintained Customer records and regular Client Satisfaction feedback forms to improve customer experience.• Supported project managers and consultants to ensure timely delivery of projects.• Scheduled appointments for Internal & External Board Meetings to drive and deliver project tasks.• Hosted regular conferencing calls, note taking, and updating actions logs to document progress of improvement initiatives. Show less

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  The University of Manchester

  Mar 2022 - Jul 2022

  Communications and Admin Assistant

  The University of Manchester is a public research university in Manchester, England, and the largest single-site university in the UK. • Supported strategic communications at the intersection of research and policy, conducting email outreach and stakeholder engagement for research-policy events. • Translated complex research findings into accessible content aimed at MPs, public policy organizations, and policy influencers, amplifying institutional impact. • Created digital content including blogs, social media posts, and publications on complex topics like Energy Futures, Race Equality, and Healthy Lighting, tailoring messaging to inform and influence public discourse and policymaking in Manchester and the UK at large. • Ensured accuracy and accessibility of communications by proofreading and formatting academic reports in line with digital content standards and web accessibility guidelines. • Utilized tools such as WordPress, Shorthand, Canva, and Photoshop to design and publish high-quality content across web and social media platforms. • Conducted stakeholder mapping and engagement with external audiences including MPs and policy influencers, contributing to the university’s policy engagement strategy. Show less

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  Supply Chain Coordination Limited

  Sept 2022 - Dec 2023

  Policy and Communications Coordinator

  NHS Supply Chain supports the National Health Service (NHS) in England, and other healthcare organisations by providing procurement and logistics services. The PPE Portal was an e-commerce platform, set up in response to the COVID-19 pandemic, which delivers PPE to over 52,000 health and social care providers in England.• Developed and delivered regular and timely communications to customers, implementing data-driven comms strategies tailored to health and social care providers. • Led updates to key digital channels using CMS platforms, ensuring critical healthcare updates are clear, timely, accessible, and aligned with broader organization goals. • Managed and optimized email content for healthcare customers, increasing engagement through UX research, segmented campaigns and A/B testing. • Managed website content including FAQs, product updates, surveys, and visuals, ensuring clarity, consistency, and accessibility for 50,000 users. • Utilized Adobe Commerce (Magento) and (UK) Government Communication Services for content delivery. • Produced monthly analytics reports on engagement metrics and KPIs, contributing to strategic content refinement. I also Collaborated with internal stakeholders to align change communication strategies and successfully transitioned the e-portal to a partially paid model in April 2023. Utilized Google Analytics and Excel to measure campaign success and inform data-driven solutions. Show less

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  UK Home Office

  Feb 2024 - Aug 2024

  Communications (Press) Officer

  The Home Office is the lead government department for immigration and passports, drugs policy, crime, fire, counterterrorism and police. • Served as a key media liaison during the 2024 UK general election, managing fast-paced news desk operations and supporting high-profile policy communications across national and international media platforms. • Built and maintained strong relationships with journalists, proactively responding to media inquiries to shape accurate coverage and safeguard the department’s reputation. • Drafted and issued official government statements in alignment with ministerial priorities and policy developments, ensuring clear, timely and consistent outputs. • Closely monitored media and social media channels for breaking news and public sentiment, providing real-time updates to ministers and special advisers to inform strategic responses. • Worked cross-functionally with policy officials, legal teams, and senior stakeholders to gather insights on complex cases, align messaging, and inform reactive press strategies. • Acted swiftly to correct misinformation and address reputational risks, reinforcing trust and transparency in public/government communications. Show less

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  Care Quality Commission

  Feb 2025 - Mar 2025

  Senior Communications and Engagement Officer

  Care Quality Commission is the independent regulator of health and adult social care in England. • Supported the planning and delivery of internal communications and engagement initiatives during a significant organizational transformation, working closely with senior execs to deliver clear and consistent corporate messaging that aligned with wider organizational priorities. • Drafted, edited, and coordinated approval of internal and external content including bulletins, blogs, and programme updates, ensuring clarity, consistency, and alignment with brand tone and messaging. • Collaborated cross-functionally to support organization-wide employee engagement events, leadership briefings, and programme milestones, contributing to a cohesive communications narrative. • Analyzed qualitative and quantitative feedback and sentiment from employees and stakeholders, optimizing comms and engagement strategies through insights collated. • Conducted regular stakeholder mapping and analysis to tailor communications for diverse audiences across the organization. Show less