Emily Huynh

Experience

• 

  MIT Learning Center

  Jun 2012 - May 2015

  Office Administrative Assistant

  - Plan and organize annual company barbecue for 100+ guests and staff. Duties: filing event permits, sending invites, coordinating event volunteers, collecting donations, and setting up event activities. - Supervise a team of 5+ office aides in completion of daily tasks and projects.- Manage accounts receivable and accounts payable for MIT Learning Center through Quickbooks.- Answer client questions about curriculum and assist clients with registration and payments.

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  City Beach

  Oct 2014 - Jan 2016

  Group Services Event Coordinator

  - Coordinated menu selections, floor plan layout, and event timeline with operations and culinary teams for all social and corporate events-- In 2015, this amounted to 525 events, 38k guests total, and grossed approximately $1.9mil overall-- In Dec 2015, there were 120+ events, between 10-300 guests per, grossing $300k in revenue overall - Implemented improvements to feedback system to achieve a 240% increase in quantity received after 1 month

• 

  Nourish Inc

  Oct 2016 - Nov 2019

  - Launched campus catering programs for tech clients through project planning, vendor on-boarding coordination, staff hiring and training, and timeline management - Identified and developed plans for a new operational team to streamline labor and increase quality control- Produced full-scale corporate and social events coordinating rentals, budget, vendors, staffing, and catering- Supervised event staff and executed event production plans on day of large scale events - Managed food service program for accounts totaling ~ $30 million in annual revenue- Collaborated with Creative Director on brand marketing, campaigns and RFP designs- Communicated with and solicited feedback from hundreds of client employees live via Slack channels Show less

  • Account Manager

    Jan 2017 - Nov 2019

  • Sales Coordinator

    Oct 2016 - Jan 2017
• 

  Thriver

  Nov 2019 - Nov 2020

  Customer Success Manager

  - Developed customer success standards and tactics to streamline operations and maximize client satisfaction- Led cross-departmental collaboration to align Marketing, Development and Sales with customer/market goals- Maximized monthly client budgets of up to $85k (for 170 employees) to create custom culture programs for portfolio of 15 clients (increased to 80 quickly during pandemic)

• 

  Seaglass Management

  Jun 2020 - Dec 2020

  Marketing Consultant

  - Designed logos, flyers and various marketing collateral for rebranding and new/extended services- Implemented and managed social media presence on all platforms (Instagram, Facebook, Twitter)- Conceptualized and distributed email updates to targeted mailing lists bi-weekly via SurveyMonkey

• 

  PureSpectrum

  Aug 2021 - Jun 2022

  Technical Project Manager

  - Partnered with three VPs of Product, providing strategic support on high-priority projects and key accounts.- Managed project scope, requirements, and timelines using Jira, developing comprehensive documentation for transparency and accountability, while coordinating with engineering teams on sprints and backlogs; led post-project reviews to identify process improvements, optimizing workflow and enhancing project efficiency.- Cultivated stakeholder engagement by designing and presenting wireframes to gather client feedback and ensure their needs and expectations were consistently met throughout the project lifecycle, enhancing product features and user experience. Show less

• 

  Nourish

  Jun 2022 - now

  - Designed and launched a comprehensive training program that established mandatory compliance topics from the ground up, achieving a transition from 0% to 100% compliance. - Streamlined the curriculum to reduce 24 hours of lessons into a focused 3-hour course, alongside onboarding processes and skill enhancement initiatives, significantly improving employee performance and engagement metrics.- Spearheaded branding and marketing initiatives, including the creation of Request for Proposals (RFPs) and the development of new collateral featuring innovative copy and design.- Established strategic partnerships for Corporate Social Responsibility (CSR) and sustainability initiatives, fostering community engagement and environmental stewardship. Show less - Performed strategic planning to identify operational needs, guiding the authorship and implementation of Standard Operating Procedures (SOPs) that defined and documented previously unclear processes, enhancing operational clarity and ensuring compliance across departments.- Conducted gap analysis to identify areas for improvement and optimize operational efficiency; developed and implemented solutions with cross-functional team feedback, including a mail merge process that reduced manual effort by 80%, saving an estimated 8 hours per week.- Created comprehensive reporting systems, including server reports integrated into our food production system, enabling the collection of quantitative data from and for clients. This data supports ongoing recipe iteration and helps minimize costs and food waste for clients, ultimately improving overall efficiency and customer satisfaction. Show less

  • Strategic Programs Director

    Jan 2024 - now

  • Project Director

    Jun 2022 - Jan 2024