
Richard Chen
Lot Associate

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About me
Were it so easy.
Education

Gleneagle Secondary
2013 - 2017Dogwood Diploma
University of Toronto
2017 - 2019HISTORY
NPower
2022 - 2022Information Technology14-week in-class training with hands-on experience including:Assemble computer components based on customer requirementsInstall, configure, and troubleshoot: hardware and software componentsInstall, configure, and troubleshoot: Windows, iOS, Android, and Linux operating systemsNetworking basics: IPv6, network topologies, installing wireless and SOHO networks Security/forensicsMobile device installation/configuration: Laptops, smartphones, tabletsBasics of virtualization,… Show more 14-week in-class training with hands-on experience including:Assemble computer components based on customer requirementsInstall, configure, and troubleshoot: hardware and software componentsInstall, configure, and troubleshoot: Windows, iOS, Android, and Linux operating systemsNetworking basics: IPv6, network topologies, installing wireless and SOHO networks Security/forensicsMobile device installation/configuration: Laptops, smartphones, tabletsBasics of virtualization, desktop imaging and deploymentNetwork services and Cloud ComputingImplementing preventive maintenance measures on workstationsCustomer supportServiceNow Foundations Training Show less
Experience

Mazda Canada Inc
Jun 2017 - Aug 2017Lot AssociateOperation of machinery within safety standards and verification of safety to ensure procedures were up to standard before operation.Monitored lot activity to maintain vehicle and guest safety.Cataloged vehicles and maintained exterior presentation of showroom vehicles

Walmart
Jun 2018 - Aug 2018Bakery AssociateRegular communication with managers to ensure areas were running smoothly and effectivelyMonitored counter and display inventory by replacing stock and fetching new products from kitchen to keep areas well-stockedPrepared all pastry items in accordance with standards of quality, quantity control, and presentation.

McDonald's
Dec 2019 - Jan 2025Food Service WorkerPerformed duties in according to established standards, policies and regulatory guidelines to ensure a safe working environmentFollowed and ensured hourly targets were met in and maintained a high quality output of food in a fast-paced atmosphereRecognized by managers for exceptional problem solving capabilities demonstrated by troubleshooting technical or team related issuesOffered friendly and efficient service to customers, with a resolution oriented conflict approach

Douglas College
Sept 2023 - nowStudent
Licenses & Certifications
- View certificate

Customer Service: Handling Abusive Customers
LinkedInJul 2022 - View certificate

Prepare Yourself for a Career in Sales
LinkedInAug 2022 - View certificate

Build Your Logical Thinking Skills
LinkedInJul 2022 - View certificate

Building Rapport with Customers
LinkedInJul 2022 - View certificate

Customer Service: Problem Solving and Troubleshooting
LinkedInJul 2022 - View certificate

Build Your Skills In Customer Service
LinkedInJul 2022 - View certificate

De-Escalating Conversations for Customer Service
LinkedInJul 2022 - View certificate

Creating Positive Conversations with Challenging Customers (2019)
LinkedInJul 2022 - View certificate

Customer Service: Call Control Strategies
LinkedInJul 2022
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