CAROLINE EWANLEN

Experience

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  AB Microfinance Bank Nigeria Limited

  Dec 2019 - Jun 2024

  Credit Business Analyst

  • Identified, documented, and managed project scope, objectives, and constraints while defining and tracking key performance indicators (KPIs) to measure project success and alignment with business goals.• Collaborated with cross-functional teams to establish standardised revenue goals and business policies, leading to a 15% increase in company revenue and improved alignment with strategic objectives, crucial for sustaining the bank’s growth.• Performed meticulous monthly bank account reconciliations for over 500 vendors, achieving 100% accuracy and swiftly identifying and resolving discrepancies, resulting in more efficient operations and stronger vendor relationships.• Utilised advanced data analysis tools like Excel and Power BI to compare financial statements with forecasts, generating detailed variance analysis reports that informed data-driven decision-making, contributing to better financial performance and risk management.• Designed and implemented a change management process, improving workflow efficiency by 25% and reducing ticket queues, while also conducting market research and data analysis to identify customer needs, leading to the development of tailored financial products and enhanced customer satisfaction. Show less

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  10Alytics

  Jun 2024 - now

  Business Analyst

  • Utilised collaboration tools (Slack, Zoom, TeamViewer) and project management platforms (Jira, Trello) to maintain consistent communication with team members and stakeholders, providing regular status updates throughout each stage of business development.• Worked closely with development teams to ensure clear understanding of requirements, offering clarifications as needed, and actively participating in testing and quality assurance processes to ensure deliverables met expectations.• Developed comprehensive business requirement documents, gathering both functional and non-functional requirements to ensure the project objectives were aligned with overall business strategies.• Created user stories to effectively capture and communicate functional requirements, facilitating open discussions and alignment between stakeholders and development teams.• Leveraged MySQL and other database tools to analyse customer data, resulting in actionable insights that drove a 20% increase in sales and a 12% reduction in operational costs through data-driven marketing and production strategies. Show less