Monika Pyata

Customer Service Operations Professional

1000 followers

Hyderabad, Telangana, India

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Timeline
About me
Accounts Manager, at DELL Technologies.
Education
- Rosary convent high school
  -
  A
- Sri Chaitanya College of Education
  2007 - 2009
  A
- Saanvi P.G College of Women
  2013 - 2015
  Master of Business Administration - MBA Human Resources Development A+
- Auburn University at Montgomery
  2022 - 2023
  Master's degree Management Information Systems, General A+
  Activities and Societies: 1. Beta Gamma Sigma Membership Certifications, 2. SWOT orientation team participation certificate, 3. University participation certificate, and 4. Outstanding Student for MSMIS program for the year 2022-2023.
- Nobel College of Engineering & Technology for Women
  2009 - 2013
  Bachelor of Technology - BTech Electrical, Electronics and Communications Engineering A+
Experience
- Sitel India Corporation Limited
  Oct 2016 - Dec 2017
  Customer Service Operations Professional
- Accenture
  Dec 2017 - Jul 2019
  Senior Business Process Associate
- TTEC
  May 2020 - Aug 2020
  Senior Associate Technician
- HCLTech
  Dec 2020 - Sept 2021
  Technical Services Specialist
- Qualcomm
  Oct 2021 - Apr 2022
  Information Technology Operational Analyst
- Auburn University at Montgomery
  Jan 2023 - May 2023
  - Graduate Teaching Assistant
    Sept 2022 - May 2023
  - Working Warhawk SWOT Team of Orientation
    Jan 2023 - Apr 2023
  - Graduate Research Assistant
    Jan 2023 - Apr 2023
- Urpan Technologies
  May 2023 - Apr 2024
  Customer Service Management Lead
- Dell Technologies
  Aug 2024 - now
  Account Manager
Licenses & Certifications
- Business Process Management Certification (BPM)
  Great Learning
  Dec 2023
- Project Management certification (PMP)
  Great Learning
  Jun 2023
Honors & Awards
- Awarded to Monika Pyata
  Beta Gamma Sigma (BGS)-International Business Honor Society. - Beta Gamma Sigma (BGS)-International Business Honor Society.
- Awarded to Monika Pyata
  Certificate of Appreciation Judith V. Perera- SWOT “Certificate of Appreciation” - Outstanding Contribution to the SWOT Department as a Student Employee.
- Awarded to Monika Pyata
  Volunteer Appreciation Office of Collaborative Partnerships & Office of Global Initiatives “ Volunteer Appreciation” - Cultural Festival - Office of Collaborative Partnership & Office of Global Initiatives. AUM
- Awarded to Monika Pyata
  🎉 OUTSTANDING STUDENT for 2022-2023 🎉 MASTER OF SCIENCE IN MANAGEMENT INFORMATION SYSTEMS COLLEGE OF BUSINESS- AUM “OUTSTANDING STUDENT for 2022-2023 In MASTER OF SCIENCE IN MANAGEMENT INFORMATION SYSTEMS MSMIS - COLLEGE OF BUSINESS- AUM”.